The applicant is a Chinese national married to an Italian national who was planning to travel with her
husband from China to Italy and was in possession of an Italian issued Class C Schengen visa for Family
reunification.
Since they had to change flights in the UK before reaching their final destination in Italy,
they tried to apply for a visa.
They wanted to request a visa in the British Consulate of Guangzhou.
Besides, every diplomatic office they contacted by phone or in person, refused to process such request and told them to submit their application through the UKVI website.
They also called the British embassy in Beijing
but were denied any appointment stating that they were not able to hand out a visa.
The UKVI website redirected them to http://www.visa4uk.fco.gov.uk/.
While submitting her online request, it was impossible for them to proceed using the option for non EU family member of an EU citizen, as an NIS and a UK residential address were requested as mandatory fields.
The applicant was charged with the cost of 545 CNY (about 75 euro) and was denied access to any type of accelerated procedure as stated in art. 5 of Directive 38/2004.
The applicant then received an appointment to go on October XXth 2016 to the Shenzen UKVI center to submit further documentation.
At the Shenzen UKVI center the applicant stated one again her marital status with a EU citizen, but the personnel continued to apply the normal procedure.
Despite opposition and multiple communication attempts, a visa was finally issued after about 30 days, resulting in an intercontinental flight lost.
This procedure is not in conformity with the directive and the COM (2009) 313 final ( Member
states may use premium call lines or services of an external company to set up an appointment but must
offer the possibility of direct access to the consulate to third country family members).
Furthermore the website doesn't allow a specific option for the non EU family member of EU citizen.
Complaints submitted to the UKBA demanding refund and a pro-bono compensation were twice denied and swiftly terminated with non-sensical justifications.
Intervention of the EU funded Solvit was unilaterally terminated with no action literally because "the SolvIT UK colleague could not be bothered to log into the UKBA website to simulate a visa request as an EEA Family member".
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Do any of you guys have any idea how to address this despicable behaviour of the UK government?
Hundreds of EEA family members are illegally charged fees everyday and made to wait weeks instead of days for their visas.
Is the only option having to use one of those insanely priced attorneys, with EEA family members being pretty much priced out of basic human rights?
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