TIER 2 Application - sponsor licence number

[itischarles1]

Hello Good people, I thought you might be able to help with this:

I am extending my tier 2 general visa. My employer was granted A-rating and has requested COS for me. this was granted on July 11th 2018. I started the only application same day but i couldn't get past the screen asking for sponsor licence number. I have entered it 1 million times. I have copied and pasted. i have typed it but i keep getting this error Licence number not found - please check the number. Enter your employer's sponsor licence number, not your Certificate of Sponsorship (CoS) reference number.

I know the number is correct. I have a screen from from the SMS management portal and the number is definitely correct.

I have sent 3 different emails to Apply Online E-Support <ApplyOnlineE-Support@homeoffice.gsi.gov.uk> on different occasions but haven't heard anything back. I have also sent screenshots of the error message and a screen shot from the SMS portal showing the sponsor licence number. its more than 5 days but they haven't replied.

i have also sent an email to the business helpdesk but they referred me back to ApplyOnlineE-Support

my visa expires the 24th of July. I can't complete the online application as the screen wouldn't let me get past the sponsor page. I have also searched around for paper application but can't find the form anymore

My question is, has anyone got idea how i might move forward with this?

[CR001]

A few have had this problem, one example below.

uk-tier-2-employer-sponsored-visas/tier ... 54741.html