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My application was in this situation. so i followed the link to book new appointment and i managed to get another confirmed booking. by following link it will consider your attempt at rescheduling and you can book any available slot and you will not be charged again. try midnight.muthu24 wrote: ↑Fri Jul 20, 2018 12:22 pmHi - I got a similar issue but slightly different - I made a booking / received a confirmation email with booking reference and shortly afterwards another email to say ''The time taken to make your payment was too long and your visa appointment has expired.' And when I login it asks me to rebook.
A member on this forum suggested to email - ApplyOnlineE-Support@homeoffice.gsi.gov.uk
Waiting for their reply.
Thank you. yes i am happy to pay again to secure another appointment than be sorry later as long as it is allowed i.e system do not check passport number and allows only one booking for registered passport number. i hope this is less likely as i did not complete online application form.CR001 wrote: ↑Fri Jul 20, 2018 12:21 pmTo book another appointment, you will have to pay the fee again.
Any refunds, if applicable, can take a few weeks.
https://www.gov.uk/ukvi-premium-service ... ppointment
i was doing the same and luckily i managed to re book during day time. some slots were available yesterday evening around 5:20 PM (Glasgow - around 7-8 and one in Croydon). i did not want to loose appointment so booked the first one i saw for Glasgow and happy to travel from London. so worth checking in day time as well. as you dont have to go to payment steps this is bit quick and high chances of securing appointment you selected.
Need all the luck. Thank you - hoping to find one such appointment.JP145 wrote: ↑Fri Jul 20, 2018 12:31 pmi was doing the same and luckily i managed to re book during day time. some slots were available yesterday evening around 5:20 PM (Glasgow - around 7-8 and one in Croydon). i did not want to loose appointment so booked the first one i saw for Glasgow and happy to travel from London. so worth checking in day time as well. as you dont have to go to payment steps this is bit quick and high chances of securing appointment you selected.
good luck.
sorry i posted new question wrongly under old post.JP145 wrote: ↑Mon Jul 23, 2018 10:01 amHello, i booked appointment for my wife on 19Jul2018 midnight (appointment for 30Aug2018). During booking process i selected slot and made payment. after payment i did not get payment confirmation screen and for error message that"Page cannot be displayed. There is a problem displaying this page - try again in a few minutes. The problem should be fixed soon, so try again in a few moments". i received email confirmation that payment is successful and received booking reference number as well. but since that time i am not able to log in and still getting the same message that page cannot be displayed.
As i cannot login i cannot download the payment confirmation and checklist from system which she needs to carry for her appointment.
Can you anyone please help if anyone had this bad experience? how can i get the two PDF document (payment confirmation and appointment checklist) which is available on system after payment page?
Thank you for your help.
I merged your topics. There is no need to start a new topic with the same/similar queries about your premium service issue!!JP145 wrote: ↑Mon Jul 23, 2018 10:08 amsorry i posted new question wrongly under old post.JP145 wrote: ↑Mon Jul 23, 2018 10:01 amHello, i booked appointment for my wife on 19Jul2018 midnight (appointment for 30Aug2018). During booking process i selected slot and made payment. after payment i did not get payment confirmation screen and for error message that"Page cannot be displayed. There is a problem displaying this page - try again in a few minutes. The problem should be fixed soon, so try again in a few moments". i received email confirmation that payment is successful and received booking reference number as well. but since that time i am not able to log in and still getting the same message that page cannot be displayed.
As i cannot login i cannot download the payment confirmation and checklist from system which she needs to carry for her appointment.
Can you anyone please help if anyone had this bad experience? how can i get the two PDF document (payment confirmation and appointment checklist) which is available on system after payment page?
Thank you for your help.
muthu24 wrote: ↑Fri Jul 20, 2018 12:22 pmHi - I got a similar issue but slightly different - I made a booking / received a confirmation email with booking reference and shortly afterwards another email to say ''The time taken to make your payment was too long and your visa appointment has expired.' And when I login it asks me to rebook.
A member on this forum suggested to email - ApplyOnlineE-Support@homeoffice.gsi.gov.uk
Waiting for their reply.
Hi, I did receive an email today from the support team to confirm that my initial appointment booking is confirmed as per the first of the two email I received after booking. Did you also get two emails - one to confirm the booking and one immediately to say payment took so long?Applicant1020 wrote: ↑Mon Jul 23, 2018 7:14 pmHi muthu24,
I noticed your post and wanted to ask if you heard anything back after sending the email?
Something similar happened to me last night, I received this message:
"The time taken to make your payment was too long and your visa appointment has expired. You must book a new appointment. Sign in to your application to book a new appointment."
But then, when I go to my application I can't see a button where I can rebook! I emailed the same email but no reply yet, was wondering if you have any updates on your issue.
Thank you!
A
muthu24 wrote: ↑Fri Jul 20, 2018 12:22 pmHi - I got a similar issue but slightly different - I made a booking / received a confirmation email with booking reference and shortly afterwards another email to say ''The time taken to make your payment was too long and your visa appointment has expired.' And when I login it asks me to rebook.
A member on this forum suggested to email - ApplyOnlineE-Support@homeoffice.gsi.gov.uk
Waiting for their reply.
muthu24 wrote: ↑Mon Jul 23, 2018 7:43 pmHi, I did receive an email today from the support team to confirm that my initial appointment booking is confirmed as per the first of the two email I received after booking. Did you also get two emails - one to confirm the booking and one immediately to say payment took so long?Applicant1020 wrote: ↑Mon Jul 23, 2018 7:14 pmHi muthu24,
I noticed your post and wanted to ask if you heard anything back after sending the email?
Something similar happened to me last night, I received this message:
"The time taken to make your payment was too long and your visa appointment has expired. You must book a new appointment. Sign in to your application to book a new appointment."
But then, when I go to my application I can't see a button where I can rebook! I emailed the same email but no reply yet, was wondering if you have any updates on your issue.
Thank you!
A
muthu24 wrote: ↑Fri Jul 20, 2018 12:22 pmHi - I got a similar issue but slightly different - I made a booking / received a confirmation email with booking reference and shortly afterwards another email to say ''The time taken to make your payment was too long and your visa appointment has expired.' And when I login it asks me to rebook.
A member on this forum suggested to email - ApplyOnlineE-Support@homeoffice.gsi.gov.uk
Waiting for their reply.
Either way they will respond to you within 24 hours.
Also I managed to rebook the appointment for July 25th at Liverpool as I needed the appointment at the earliest. The only way is keeping trying - I was trying desperately for the last 3 days and luckily got it for July 25th.
Your welcome and thank you. Basically it should be only one email with payment confirmation and also booking details. It will also have a link to sign in to your application. When you sign in you will be landing on the payments confirmation screen and when the booking is confirmed - you will see a button called Save and Continue to Final Tasks. When you click this you will be landing on the page titled What to do next. Here you will see links to download your application / check list along with appointment details. It will also have an link to Change or Cancel your appointment time.Applicant1020 wrote: ↑Mon Jul 23, 2018 8:14 pmThanks so much for this!
Actually, I only received one email - that the payment was successful, and not an email about a booking. So were you able to rebook for the 25th using a link within that 2nd email? I can't see a link or a way that leads to the bookings portal, I just get stuck in my application (page that the payment was successful and then page about printing docs, no links to bookings). Haven't heard from the team yet.
Great that you managed to get an appointment earlier too! Good luck with the application!
Hi JP145,JP145 wrote: ↑Wed Jul 25, 2018 11:31 amyou have to follow that link for re book appointment and rebook any available slot. it will consider rescheduling and your will not be charged again. but you have to do this to secure your appointment as earlier one is not confirmed.
i had this issue and was solved once i rebooked appointment next day.
i would suggest to re book if you have time available for your application and appointments are available. in my case also they confirm via email that my appointment is confirmed as i received booking number. but i do not want to leave any doubt or questions open and rebooked the appointment. luckily during rebooking i got earlier one. its upto you.sdesaraju wrote: ↑Wed Jul 25, 2018 1:30 pmHi JP145,JP145 wrote: ↑Wed Jul 25, 2018 11:31 amyou have to follow that link for re book appointment and rebook any available slot. it will consider rescheduling and your will not be charged again. but you have to do this to secure your appointment as earlier one is not confirmed.
i had this issue and was solved once i rebooked appointment next day.
Do we need to rebook even after the support team confirmed the booking and provided booking reference number? I was partially happy that the team confirmed the appointment yesterday
Anyway, I will try to rebook the slot today. Many Thanks!
Hi JP145JP145 wrote: ↑Wed Jul 25, 2018 2:43 pmi would suggest to re book if you have time available for your application and appointments are available. in my case also they confirm via email that my appointment is confirmed as i received booking number. but i do not want to leave any doubt or questions open and rebooked the appointment. luckily during rebooking i got earlier one. its upto you.sdesaraju wrote: ↑Wed Jul 25, 2018 1:30 pmHi JP145,JP145 wrote: ↑Wed Jul 25, 2018 11:31 amyou have to follow that link for re book appointment and rebook any available slot. it will consider rescheduling and your will not be charged again. but you have to do this to secure your appointment as earlier one is not confirmed.
i had this issue and was solved once i rebooked appointment next day.
Do we need to rebook even after the support team confirmed the booking and provided booking reference number? I was partially happy that the team confirmed the appointment yesterday
Anyway, I will try to rebook the slot today. Many Thanks!
i managed to find earlier one during day time. at midnight i never saw earlier appointment.morshed wrote: ↑Fri Jul 27, 2018 4:25 pmHi JP145JP145 wrote: ↑Wed Jul 25, 2018 2:43 pmi would suggest to re book if you have time available for your application and appointments are available. in my case also they confirm via email that my appointment is confirmed as i received booking number. but i do not want to leave any doubt or questions open and rebooked the appointment. luckily during rebooking i got earlier one. its upto you.sdesaraju wrote: ↑Wed Jul 25, 2018 1:30 pmHi JP145,JP145 wrote: ↑Wed Jul 25, 2018 11:31 amyou have to follow that link for re book appointment and rebook any available slot. it will consider rescheduling and your will not be charged again. but you have to do this to secure your appointment as earlier one is not confirmed.
i had this issue and was solved once i rebooked appointment next day.
Do we need to rebook even after the support team confirmed the booking and provided booking reference number? I was partially happy that the team confirmed the appointment yesterday
Anyway, I will try to rebook the slot today. Many Thanks!
I've the similar situation. Payment done but didn't get confirmation about the date. After sending email to e-support team, they provided a booking reference number. So not sure what to do. As you said, during rebooking you got earlier date, does the system offer cancelled date as well at 00:00? or you got that other than midnight?