I am an Irish national, my wife is a Russian national, our daughter - born in Russia in May 2018 and not yet an Irish citizen (via Foreign Born Register entry) is a Russian citizen, for who we applied for Family Permit to travel with us to UK in September, so that I can resume my work as a university lecturer in time for a new academic year. By the way of background, I hold Document Certifying Permanent Residence and my wife holds a Residence Card.
We applied about 3 weeks ago and the application process is very uncertain, e.g. there is no time indication. I went on to see how to contact UKBA/HO/Visa section/Whatever they are called now. I saw the following:
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Contact UK Visas and Immigration in English
You can call or email English-speaking staff with a question about your application.
By phone
Telephone: 00 44 203 481 1736
Monday to Friday, 24 hours
Calls cost £1.37 per minute on top of your standard network charges.
By email
Email UK Visas and Immigration.
Emails enquiries cost £5.48. You will not be charged for any follow-up emails about the same enquiry.
You’ll get a reply to your email within 2 days, except on Saturdays, Sundays and UK public holidays.
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My understanding that EEA applications enjoy firstly a "processed as soon as practically possible" approach and secondly, "can be applied directly to the visa-issuing body" with who the applicant "can enjoy free interaction". Of course, I paraphrase here. Clearly, the text on gov.uk does not live to that expectations.
What are our ways of contacting UKBA/HO/Visa section/Whatever they are called now? If time presses on, what would be the most effective ways of addressing the potential delay threatening our ability to travel, my right to be accompanied by a family member and many more other issues?
Thank you!
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