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Appointment got cancelled due to technical issues, but they are not refunding me!!

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Josh Hagino
Junior Member
Posts: 56
Joined: Wed Oct 24, 2018 6:24 pm
Japan

Appointment got cancelled due to technical issues, but they are not refunding me!!

Post by Josh Hagino » Thu Nov 15, 2018 3:55 pm

Hi guys

I booked an appointment under the new system for today in Liverpool. However, UKVCAS called me last night and told me due to there is technical issues, i have to cancel my appointment for today and re-book. I paid 60 pounds for my appointment! I cancelled it and called them and asking for a refund, they said i need to contact UKVI. I did, but they have no clue about it either ! Like Seriously??

Has anyone had similar issues with this ?? please share.
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michali
Member of Standing
Posts: 346
Joined: Thu Oct 25, 2012 6:48 pm
United Kingdom

Re: Appointment got cancelled due to technical issues, but they are not refunding me!!

Post by michali » Thu Nov 15, 2018 9:17 pm

I would have thought Sopra Steria are responsible for refunding you as it is to them you pay for the appointment! Hope you get your money back!
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