Just wanted to share my New Service experience.
I know there are a lot of people that have raised issues and complaints with it, but I found it very painless and smooth.
Made the appointment at the Premium Lounge in London. Super priority service. Uploaded everything in advance. Came in at 10:30 in the morning, no queues whatsoever, was making myself some coffee when I got called in. The nice lady went through everything with me and took her time to check all the documents as well as made sure nothing is missing, we uploaded 1-2 I seem to have forgotten to scan.
Got an e-mail that ILR got approved within 2h30min by e-mail. Got my BRP within 3 days.
It's expensive, but I remember paying similar 2.5 years ago in Croydon and that was a day of agonising waiting and misery. I found this to be really great system and after some growing pains will improve the life of people applying for immigration.
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