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Thank you. I have my UK driving license with me. I just reached at the appointment but mine is after 30 min. I think they are running late and it seems busy. Will update later on about the whole experience.
I already have received the HO confirmation email with the case ID today but sopra said i will not receive any email after documents submission.
Thank you Tier11417 for giving all this information.tier11417 wrote: ↑Wed Jan 02, 2019 7:30 pmUpdate:
I attended my sopra appointment at London Premium Lounge today. I paid £260 for the appointment as I opted for next day £60 additional charge on top of £200.
Pros: The staff is nice. The place is very clean and comfortable environment. A bunch of refreshments also. Wifi.
Cons: I waited 2.5 hours for my turn. I would expect better service after paying £260!!
I arrived 30 min before my appointment but was made to wait at the reception area. I was let in the lounge only close to my time like 5 min before.
The receptionist checked my confirmation email for the barcode and gave me a token number.
No ID was required for proof of address.
Then I sat for 2.5 hours. There were around 12 private cabins where people were called in turn by turn. But only 6 seemed to be operational. By 4pm the number dropped to 3 operational cabins as other staff finished shifts.
Once called in the cabin:
1. The lady checked my passport and confirmation email barcode again.
2. She then scanned only my current passport on the passport machine scanner machine. She said they have a limit of 15 pages to scan so she will only scan the front pages and any UK, US, Canada or any other random stamps page which she thinks is important. This is just to make sure passport is original.
3. She took my finger prints and photo.
4. Then she went over with me with all documents I had already uploaded turn by turn confirming I have uploaded everything correctly.
5. She asked if I am happy to submit or upload anything else.
6. She submitted my application.
7. I left
8. It took only 30 min in the cabin
a) I asked her what if I had not uploaded the whole current and previous passports myself. She said she only needs the current passport and she would have scanned current & previous passports front pages and any UK USA or Canada visas and stamps then. I told him I already had uploaded myself so she did not have to do it.
b) She did not check any document (original or non-original) except my current passport and BRP. She said only that is mandatory. Rest its good to take all documents incase they cant find it in the system and needs to be uploaded again.
c) I asked her if I will get a confirmation email from sopra. She said no but she confirmed she has submitted and she can she that on the system.
d) The categories I uploaded docs did not seem to be a problem.
e) They did not retain any passport of BRP or any document.
Suggestions:
1. Dont go early for your appointment otherwise you will have to wait anyways.
2. Take all documents with you incase there is a problem although its not required.
3. The staff knows nothing about the immigration rules. Make sure you upload all docs yourself according to the guidance. The staff only checks if everything is uploaded correctly.
4. Upload full passport yourself if you want to send full as they will not scan the blank pages.
On a lighter note: She was going through my documents and would tell me the nature of the document.
So she said “ok so this is your wifes passport copy”
I was like what my wifes? I was confused for a second till she read the name.
I said, its my employee!
So we both had a bit of laugh there.
Proves they know nothing about the immigration rules so do your proper homework before you go.
In short it all went well.
Goodluck all.
& thanks meesha and bizman for the luck and goodluck to you too.
I was going through other posts just now where people have posted about their sopra experience. Majority have experienced delays. However a few are lucky also. So I think its about your luck on that day.Meesha wrote: ↑Thu Jan 03, 2019 1:21 amThanks Tier11417 for sharing your experience. Waiting time looks awful. So even if we upload our current passport, they will rescan it to upload again? I already expected them to be blank regarding immigration rules.
You are pointing to the confirmation email sent by UKVI? I received that on 18th December when i submitted my application but i think application processing starts once biometrics are done?
Hope u get ur ILR soon.
Not yet, she has ILR but her british application is going next month.
But I believe the same question applies to you as your husband holds BC.
Probably. Depends when my wifes BC application is back.
Great. That was quick!
tier11417 wrote: ↑Thu Jan 03, 2019 12:48 amThank you Tier11417 for giving all this information.
In Your suggestion : Upload full passport yourself if you want to send full as they will not scan the blank pages
I have scanned only 6-7 pages where I can claim my Last 5 year travel history. Shall I upload rest of the pages including Blank one?
And as you said they will scan only current passport . have they scanned your previous passport??