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The decision is still pending. I applied on 23rd may. My partner is emphasizing on this too, that I should do it after the decision. This is one reason I had to bring this to forums. Though, regardless of whatever the decision maybe, it is my responsibility to take this matter to higher authorities so that other people don't have to face the same situation.Donutz wrote:Did you get your visa? I think you should complain once you know the decision regarding the visa application.
I am sure they treat everyone (non-diplomats) same way. Maybe they are under an impression that they are living in 1600's and the embassy is a Dutch colony in India and in stead of making wealth by looting gold, diamonds, silk and spices, they can increase their wealth with visa applications!Donutz wrote:Though I'm at loss why they would make you wait outiside the embassy.
It is a high security zone. Municipality doesn't place benches there. By the way, municipality benches are much cleaner, i don't know about outside of Delhi (never even seen them at other places)! I will attach some pics with this message. Those benches are placed inside the embassy land (they made space from making curved walls).Donutz wrote: I suppose the dirty benches are not of the embassy but the municipality so the Belgians won't clean them.
Exactly! I understand that there can always be some time alterations but being a professional organization they should know how to deal with it.Donutz wrote:Fair enough but what's their alternative for anybody who has to wait longer then a few minutes?
Yes she was a Belgian! And yess! she exactly said it in the way I quoted. Other than that I think every other question was fine. As of now I can just recall her voice! I can recognize her when I see her and also her voice. I was too dizzy at that moment. All I can remember is that she seems to be a bit aged and her body type (I can't describe all this as it will be rude enough!) but if there is an investigation they will always have CCTV footage! Also, I called up the embassy twice, there is an Indian lady who answers the call. She seems very polite and understanding!Donutz wrote:Perhaps you could describe the lady better (was she a Belgian? Remember a name? What did she look like?) , so they can ID
her. Was her attitude rude as you described or also certain phrases or questions? If so, name those too.
I totally agree with you!Donutz wrote:Ofcourse do so in a polite manner, not bitter or with hostility, simply a formal, respectful complaint regarding obvious let downs by the embassy.
The link I posted earlier. It is actually ministry's link to complain about the public servants, embassies, etc. Apart from this, I am drafting 4 different letters to inform this to Indian ministries. It is very important to inform them. For 'The ministry of external affairs, New Delhi', 'Prime minister of India', 'Belgian ambassador to India' (not Indian but also important to inform) and also for 'president of India' as on my passport it's written - "THESE ARE TO REQUEST AND REQUIRE IN THE NAME OF THE PRESIDENT OF THE REPUBLIC OF INDIA ALL THOSE WHOM IT MAY CONCERN TO ALLOW THE BEARER TO PASS FREELY WITHOUT LET OR HINDRANCE AND TO AFFORD HIM OR HER, EVERY ASSISTANCE AND PROTECTION OF WHICH HE OR SHE MAY STAND IN NEED. - BY ORDER OF THE PRESIDENT OF THE REPUBLIC OF INDIA." It is my duty to inform him how his citizens are being treated by Belgians and how they are overlooking and insulting his request. As there is president rule in Delhi, it is even more effective. (There is no government in Delhi right now). I will personally go to submit these letters to the respected offices.Donutz wrote:Perhaps your partner can find out where else you could turn to if you wish to make your dissatisfaction known higher up the chain (ministry of foreign affairs?)
Everyone has to apply via VFS. Then they later call for interview at the embassy.Donutz wrote:Not sure what VFS has to do with this as you applied directly at the embassy (which applicants are entitled too, external service providers are optional).
Other not uncommon violations are 1) not granting an appointment within 2 weeks of the request. 2) not deciding over an application within 15 days (standard), 30 days (in individual cases due to missing documents or closer review) or 60 days (exceptional cases).4.4. Direct access
Maintaining the possibility for visa applicants to lodge their applications directly at the consulate instead of via an external service provider implies that there should be a genuine choice between these two possibilities.
Even if direct access does not have to be organised under identical or similar conditions to those for access to the service provider, the conditions should not make direct access impossible in practice. Even if it is acceptable to have a different waiting time for obtaining an appointment in the case of direct access, the waiting time should not be so long that it would render direct access impossible in practice.
The different options available for lodging a visa application should be presented plainly to the public, including clear information both on the choice and the cost of the additional services of the external service provider (see Part I, point 4.1).
The second handbook can be found here, direct access is covered on pages 21-22 :Article 17
Service fee
1. An additional service fee may be charged by an external service provider referred to in Article 43. The service fee shall be proportionate to the costs incurred by the external service provider while performing one or more of the tasks referred to in Article 43(6).
2. Theservicefeeshallbespecifiedinthelegalinstrument referred to in Article 43(2).
3. WithintheframeworkoflocalSchengencooperation, Member States shall ensure that the service fee charged to an applicant duly reflects the services offered by the external service provider and is adapted to local circumstances. Furthermore, they shall aim to harmonise the service fee applied.
4. The service fee shall not exceed half of the amount of the visa fee set out in Article 16(1), irrespective of the possible
reductions in or exemptions from the visa fee as provided for in Article 16(2), (4), (5) and (6).
5. The MemberState(s) concerned shall maintain the possibility for all applicants to lodge their applications directly at its/their consulates.
1. This topic is more than 4 years old and the user has not logged into the forum since August 2014. Please do not dig up old threads to tag onto. Start your own topic with your circumstances and questions.RohanC95 wrote: ↑Tue Jan 08, 2019 9:46 amHello,Vinay can you please share with me your details so I can contact you in person.i have experienced the same from the embassy of Belgium.I want to know more what you did and what actions you took.If you can't share any details here , atleast share your email please.Im in a tight situation and need urgent help.Thank You