I am totally crazy from happiness now And I guess the guy from the Complaints is totally relieved I am not going to torture him anymore with phone calls!Love-Without-Borders wrote:Hi Lapkapups,
Congratulations! I can imagine that you are totally relieved now.
Did you had any plans to go on holiday? Spain perhaps.
I saw that you applied on the 20th of November 2007. So, that makes 7 months and 15 days?
Perhaps a hint for everybody: JUST GO TO THE CROYDON OFFICE MAKE A LOT OF NOICE AND YOU WILL GET WHAT YOU WANT
Amazing Lapkapups. Maybe I will go to the Croydon Office too.
How did he managed to get in? How did it went in detail?
Could I ask you something? You said you made a complaint to the HO North -West Complaints department. I contacted the HO Compl. North-West department too by phone and they said it was decided and sent to Croydon. I then contacted the London complaints department, but they said I should make a complaint by fax or post.
Did you faxed it to: 020 8760 8765 ?
The problem is to send it to the right person / unit. I received a Certificate of Application for my wifes' residence card application, but it didn't mention anything about a case ID. I have got a reference code of the post I send.
As of tomorrow it has been 6 months. I want to sent them a complaint by fax. Did you use the complaints form which can be found on their website or did you just write it yourself?
Lapkapups there were other friend hera at the forum who applied earlier, but who haven't received it yet. So, it is worth complaining and maybe going to the Croydon office You did not contact Solvit did you?
The wedding in Spain is definitely going ahead now and this is the main point!
What happened, I never used their complaints form and I never faxed an official complaint. I sent some letters, reminders, etc but they were not sent to the complaints, they were sent to Coydon in general with my reference number. I got the reference number from the enquiry line as it was not mentioned in the certificate of application.
So when I made an official complaint to Liverpool, I did it by phone. The girl on the phone just took my details and said someone'd contact me within two weeks. It was a week before the due date and for this reason I did not complain to SOLVIT - it was too early to complain to them and since my case was taken into consideration the next day after I complained I didn't see any point in contacting SOLVIT when 6 months past.
I would have complained to Croydon by phone as well but I could not get through. So I actually never complained to Croydon.
What happened there, they did not want to let him in and make a complaint (even though at website they say you can complain in person). They said that only HO staff could get into the building and that anyway they wouldn't have info on the case and he had to go to Lunar House where the papers are. H tried to get into Lunar House - no luck. The girl at the entrance would not let him in and was rude to him saying that he wants a PRIVILEGED treatment because he is asking for info or to speak to someone after 6 months and a half and she wasn't going to deal with him and she called a guard and said she didn't want to speak to him at all. But then she left and he decided that at least if he asks for his passport back they'd let him in and then he could speak to someone. So he did. To be honest it was by pure luck that they actually processed the visa today and it was ready to be posted so finally he could just pick it up. It would come by post tomorrow anyway so his trip turned out to be a bit useless. But if it hadn't happened to be processed at least he was inside and speaking already to someone who had the info about the case and he said he would not have left until he got some info and some deadlines and maybe make a complain or whatever, just to get this case solved finally.
I applied on the 20th November and it is 6 months and 15 days today.