Best way to contact UKVI

[Didi06]

Hi
Does anyone know the best way to contact UKVI? because after my payment for priority service (£3018.20), I received an email confirming receipt of payment, but I didn't get an email with access to book an appointment on UKVCAS site.

I'm concerned because I have called the support centre, but didn't get any useful help.

Can anyone kindly advice?
Didi

[CULLINAN]

Hi
Does anyone know the best way to contact UKVI? because after my payment for priority service (£3018.20), I received an email confirming receipt of payment, but I didn't get an email with access to book an appointment on UKVCAS site.

I'm concerned because I have called the support centre, but didn't get any useful help.

Can anyone kindly advice?
Didi

Did you check your junk folder?

[Didi06]

Hi,
Yes, I checked my junk folder and it wasn't there. Don't know what else to do, cos the whole point of paying for super priority is because I'm travelling on the 1st week of march

[CULLINAN]

Hi,
Yes, I checked my junk folder and it wasn't there. Don't know what else to do, cos the whole point of paying for super priority is because I'm travelling on the 1st week of march

The payment email what you received has a link to “return to application” and book appointment. Did you try returning to your application??

[Didi06]

Hi tier11417,

Yes, I did go back to my payment confirmation email, and have clicked on the "book appointment" button. It directed me to the UKCVAS site, and asked for my username & password, but since I was never sent a second email with a link, I can't log in (as the email & password I used for my application on UKVI won't work on UKCVAS site)

it's crazy, I tell you!! I've called the UKVI support centre, but they were not of any help to me.

[CULLINAN]

Hi tier11417,

Yes, I did go back to my payment confirmation email, and have clicked on the "book appointment" button. It directed me to the UKCVAS site, and asked for my username & password, but since I was never sent a second email with a link, I can't log in (as the email & password I used for my application on UKVI won't work on UKCVAS site)

it's crazy, I tell you!! I've called the UKVI support centre, but they were not of any help to me.

you need to go back to your application. I am pretty sure it will direct you to create a sopra account. Did you try that? Login to your UKVI account.

[CULLINAN]

you need to send yourself an “access code” from ukvi website to create a sopra account

[Didi06]

Hi tier11417

Thanks for your response

I've gone back to my application many times, the challenge is that once i click on "book appointment" it directs me straight to the sopra steria site and asks for "username & password". It doesn't even ask or let me create an account nor generate an access code.

I reckon its a technical issue, that's why i desperately need to contact someone somewhere. I don't know if its a UKVI or UKVCAS issue. But i have contacted UKVI support centre (no help), and i have called sopra steria contact number (it just rang for 3 mins, then said all agents were busy, and that i should call back later)

[CULLINAN]

Hi tier11417

Thanks for your response

I've gone back to my application many times, the challenge is that once i click on "book appointment" it directs me straight to the sopra steria site and asks for "username & password". It doesn't even ask or let me create an account nor generate an access code.

I reckon its a technical issue, that's why i desperately need to contact someone somewhere. I don't know if its a UKVI or UKVCAS issue. But i have contacted UKVI support centre (no help), and i have called sopra steria contact number (it just rang for 3 mins, then said all agents were busy, and that i should call back later)

Dont click the link in your payment confirmation email.

Did you have a link to return to application when you initially filled out your application BEFORE payment? For example when you started your application and wanted to return to it the next day to edit it etc.

You need to return back to your UKVI application.

[CULLINAN]

I tried clicking the link in my payment confirmation email and it takes me here. Basically you need to return to UKVI account.

[Didi06]

Hi.

Thanks for getting back to me. I can't view the file you sent at 7.22pm. It says I don't have permission to view the attachment

[CULLINAN]

Hi.

Thanks for getting back to me. I can't view the file you sent at 7.22pm. It says I don't have permission to view the attachment

Not sure why