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Did you check your junk folder?Didi06 wrote: ↑Sat Feb 02, 2019 10:02 amHi
Does anyone know the best way to contact UKVI? because after my payment for priority service (£3018.20), I received an email confirming receipt of payment, but I didn't get an email with access to book an appointment on UKVCAS site.
I'm concerned because I have called the support centre, but didn't get any useful help.
Can anyone kindly advice?
Didi
The payment email what you received has a link to “return to application” and book appointment. Did you try returning to your application??
you need to go back to your application. I am pretty sure it will direct you to create a sopra account. Did you try that? Login to your UKVI account.Didi06 wrote: ↑Sun Feb 03, 2019 2:14 pmHi tier11417,
Yes, I did go back to my payment confirmation email, and have clicked on the "book appointment" button. It directed me to the UKCVAS site, and asked for my username & password, but since I was never sent a second email with a link, I can't log in (as the email & password I used for my application on UKVI won't work on UKCVAS site)
it's crazy, I tell you!! I've called the UKVI support centre, but they were not of any help to me.
Dont click the link in your payment confirmation email.Didi06 wrote: ↑Sun Feb 03, 2019 6:54 pmHi tier11417
Thanks for your response
I've gone back to my application many times, the challenge is that once i click on "book appointment" it directs me straight to the sopra steria site and asks for "username & password". It doesn't even ask or let me create an account nor generate an access code.
I reckon its a technical issue, that's why i desperately need to contact someone somewhere. I don't know if its a UKVI or UKVCAS issue. But i have contacted UKVI support centre (no help), and i have called sopra steria contact number (it just rang for 3 mins, then said all agents were busy, and that i should call back later)
Not sure why