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Hi,abhijit19 wrote: ↑Tue Feb 12, 2019 2:32 pmWould be good to get a new thread going about how to get refunds and who has managed to get refunds?
Someone started a new thread but was immediately locked down.
Not easy to wade through 112 pages of a thread to look at examples of people who have managed to get a refund.
Most members have received automatic refunds!!Cara1 wrote: ↑Wed Feb 13, 2019 7:12 amHi,abhijit19 wrote: ↑Tue Feb 12, 2019 2:32 pmWould be good to get a new thread going about how to get refunds and who has managed to get refunds?
Someone started a new thread but was immediately locked down.
Not easy to wade through 112 pages of a thread to look at examples of people who have managed to get a refund.
I started a new post and it was been immediately locked. I understand reading through 112 pages is very hard and seriously saying the last 40 pages I’ve read there’s noone talking about the procedure for refund, so I don’t get it.
Regards,
Cara
Members have posted that after escalating and writing to complaints that they received an auto refund of the super priority fee. Some have had this confirmed in correspondence from HO when application was approved.
oldmankensey wrote: ↑Fri Jan 11, 2019 11:46 amreally happy to see so many of the 'old timers' getting approval.
we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.
I got my refund so wanted to explain what I did, as people's minds are turning more to that now.
I got a mailing address off this thread (from waaaaaaay back in November I think)
The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP
I sent them a letter three days ago:
1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.
2. Paragraph about why I'm writing
3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."
And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.
Hope you will receive your decesion soon.
Hi Allraghu.raju457 wrote: ↑Tue Feb 12, 2019 8:21 amHi ndb2019ndb2019 wrote: ↑Tue Feb 12, 2019 12:16 amHello,
Apointment on 30/01/19
Email received on 30/01/19
Letter received from home office on 01/02/19
Biometric AWAITING..
It's been nearly 9 working days. On letter it does say 10. I am getting worried. Is there anyway to check when and how early can I receive my BRP. I have a new job offer and can't prove my eligibility to work as they don't accept the letter.
you are not alone my visa was approved on 17/01/2019 still waiting for BRP. Its almost 18 working days still no response.
My Solicitor filled the form after 10 working days even after that no response she had to make few emails and calls then they come back saying we have referred your case back to the original case worker to investigate and we will response in due course.
Not sure how long is due course me too waiting for the BRP as I have new job offer waiting
Thanks
Hi Cara1,
May I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.hdave01 wrote: ↑Wed Feb 13, 2019 9:21 amI received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.
My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)
Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.
Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.
By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!
I emailed my MP on 4th Feb. I got an auto-email that his office aims to reply within 10 working days of receiving emails. I called their office on 6th Feb to request prompt assistance. They wrote to UKVI on my behalf on 7th Feb.Wishingpig wrote: ↑Wed Feb 13, 2019 10:06 amMay I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.hdave01 wrote: ↑Wed Feb 13, 2019 9:21 amI received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.
My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)
Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.
Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.
By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!
My MP responded after 1.5 weeks only after escalating it with his office (his secretary told me that the MP usually responds within 2 weeks and he is very busy). After not hearing neither from his first response nor from the HO I called the MP secretary again. She told me that they usually give the HO 20 working days to respond to the MPWishingpig wrote: ↑Wed Feb 13, 2019 10:06 amMay I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.
Thank you! That's very helpful. I will call tomorrow MP if there is still no email reply yet. Good luck with your escalation.hdave01 wrote: ↑Wed Feb 13, 2019 10:10 amI emailed my MP on 4th Feb. I got an auto-email that his office aims to reply within 10 working days of receiving emails. I called their office on 6th Feb to request prompt assistance. They wrote to UKVI on my behalf on 7th Feb.Wishingpig wrote: ↑Wed Feb 13, 2019 10:06 amMay I ask how long did your MP take to respond to your email? I emailed my MP two days ago but still haven't heard back yet. Thanks! Good luck with your case. Totally agree this Home Office business model is absurd.hdave01 wrote: ↑Wed Feb 13, 2019 9:21 amI received a letter from my MP that he has escalated the case to the UKVI MP's correspondence team (on 7th Feb) and has requested them to expedite the case. I made second escalation over UKVI helpline on 11th Feb and received standard email with '..aim to complete in 24 hours' rhetoric on 12th Feb.
My case history so far:
Online Set (O) submission: 22nd Dec, 2018
Biometrics submitted at Croydon Sopra Steria: 28th Jan, 2019 (Super Priority)
First Escalation on phone: 5th Feb, 2019 (Received generic auto-reply same day)
MP Escalation: 7th Feb
Second Escalation on phone: 11th Feb, 2019 (Received generic auto-reply on 12th Feb)
Isn't it amazing that UKVI has decided to take £600 from us first, and then 'Decide' whether they can provide that service or not. Imagine if other businesses were run that way. You pay first but service is not guaranteed.
Since the Set (O) form is online now why can't they provide option to select an upgrade to 'Priority' service if the caseworker feels they can turn it around in 24 hours and THEN take the money from you. Similar to how when you apply for a sporting event tickets in public ballot, you are given an option to upgrade to next tier, if you are not allocated tickets in the price range you've selected.
By continuing to follow the current model of 'You-pay-First-We-Decide-Later' UKVI will be sitting on a huge pile of monies for months. No other business I know of can get away with this model of sitting on customer's money for months and simply refund it after few weeks. What a joke!!
The best way is to call after sending email to express the urgency of the matter. I also highlighted the fact that I not only have planned personal holidays which are at risk but also my work might require me to travel at short notice.
Hi, I have not received a refund yet, even though I was promised a refund in several e-mails from the HO, including a response to my complaint, where they say I will get a refund "in due course" without any indication of the date. So far I called HO regarding the refund and was given an e-mail address where I should write in regards to the refund arrangement, which I did 2 weeks ago. Still no response. I also sent a letter to the adress below last week.
12th February, 7:30am: Received approval letter dated 9th Feb by Royal Mail Prioritymental4vray wrote: ↑Sat Feb 09, 2019 12:00 pmThe painful wait is finally over. I just received email from the caseworker at 11 am saturday morning that my ILR is granted.
Here's my timeline so far:
18th January: Application submission online
24th January, 7:30 am @ Premium Lounge: Biometrics appointment
1st February: First escalation by calling 03001232241
3rd February: Complaint email at complaints@homeoffice.gsi.gov.uk
4th February 14:15: Email to MP
4th February 15:30: MP replied back saying he has raised the issue with home office and will get back to me when he has more info.
8th February: Second escalation
9th February 11:30: Email from case worked that ILR is granted.
Approval letter received: 13th Febmorgan314 wrote: ↑Tue Feb 12, 2019 6:50 amEmail decision received: 11th Feb 5pm APPROVED!morgan314 wrote: ↑Fri Feb 08, 2019 12:45 pm2nd MP phone escalation: 7th Febmorgan314 wrote: ↑Thu Feb 07, 2019 12:54 pmJust to share my timeline:
Tier 2 to ILR Set O
Online application: 19th January 2019
Biometric enrollment: 28th January London premium lounge
MP escalation: 5th Feb
Phone escalation: 5th Feb
Email decision: waiting
Approval letter: waiting
BRP: waiting
Finger crossed the decision is coming soon.
still waiting for the reply.
Approval letter: waiting
BRP: waiting
11 working days...wish you guys all the best. You will all be there.
[/quote]oldmankensey wrote: ↑Fri Jan 11, 2019 11:46 amreally happy to see so many of the 'old timers' getting approval.
we all stuck through it together! Blitz spirit! Fingers crossed for those still waiting.
I got my refund so wanted to explain what I did, as people's minds are turning more to that now.
I got a mailing address off this thread (from waaaaaaay back in November I think)
The Charging Team
UKVI
The Capital Building
Liverpool
L3 9PP
I sent them a letter three days ago:
1. Put all info relating to my wife: name, UAN, case number, DoB, nationality, biometric appointment info, application date, etc.
2. Paragraph about why I'm writing
3. Quoted their own email to them which said: "We aim to complete all applications within the 24-hour service standard. However, where we are not able to do this we will complete the application as quickly as possible and where delays in making the decision are not the fault of the customer, the super priority service fee will be refunded."
And today, that £610 went back onto our credit card. Super happy about that. I think that's the place to write and we got the refund far faster than we were expecting.