anat wrote: ↑Wed Feb 20, 2019 12:05 pmHi all!!
My visa dealings have finally (sort of) come to an end.
-20/01 submitted my application online, paid for super priority service and booked an appointment
-08/02 went for my appointment 10am at Croydon, after having loaded all the paperwork online, was there for about 1:30 hours as after I did my biometrics, lady in counter told me some of the files were to zoomed in and we needed to rescan.... we started doing this for about 40 minutes until her colleague told her she could just zoom out (lololol).
-The appointment was on Friday so I suspected I may have to wait the weekend. I waited and on Tuesday when nothing came via email or post I called the Home office hotline and was told I have to wait 5 days in order to escalate. Also when speaking the lady on the phone told me I could try and emailing srsukvacs@homeoffice.gov.uk I did and recieved a response they will get back within 20 days.
-18/02 called hotline to ask for escalation. Was intially answered by a woman who said I have to wait another day (inspite having been told specfically otherwise before). I hung up and called again and this time the person who answer did escalate my request.
-18/02 recieved very generic email after my escalation that the home office tries to reply within 24 hours but sometimes it does not.... had no actual refrence to my application.
-20/02 started emailing all the emails mentioned on this website, public.enquiries@homeoffice.gov.uk, complaints@homeoffice.gov.uk and my lawyer also sent a few.
-20/02 just now, recieved email that my application has been granted and I will recieve my decision letter and card in the post in due course. Additionally, I recieved an attachment stating that I should also recieve the money I paid for the super priority service back to the credit card I paid it on (will update once this happens).
So relieved, I have been very stressed in the last few days and this forum was a great help in knowing I'm not the only one on this boat. Don't give up and try contacting every email and every number, it feels like no one hears you at times, but you just need it to fall on that one ear for your application to be assisted.
Hi did you apply for priority or super priority service ??