ObiEff01 wrote: ↑Thu May 23, 2019 11:12 am
ObiEff01 wrote: ↑Thu May 16, 2019 10:50 am
ObiEff01 wrote: ↑Wed May 15, 2019 9:05 pm
My wife received the below email today, she found 2 missed calls after coming out of a lecture, they were probably the calls mentioned in the email.
"Dear Mrs XXXX,
We have attempted to contact you today, as UKVI have informed us you are required to attend an appointment at our site. Unfortunately we have not been able to contact you to arrange a new appointment.
In order for UKVI to process your application you must book a new appointment. This can be done by logging into your account on
https://www.UKVCAS.co.uk or by calling our customer helpline on 0330 123 1199, calls to this number are charged at local rates.
If you do not book a further appointment your application may be rejected by UKVI."
We applied online for a first spouse visa extension flr(m) on the 27th of April. My wife attended her biometrics appointment on the 10th of May, until todays email we have received no confirmation or communication from UKVi or Sopra Steria. We are baffled by why they would need a second appointment, could the staff member who took the biometrics have forgotten to submit the application? When I look at the online account, I still have the option to upload documents, should this be disabled once the application has been submitted.
I checked on the website and there is no way to book an appointment there, it still shows the details of the previous appointment and there is an option to cancel it, but no way to book another appointment. We will call tomorrow morning to see about booking a second appointment.
If anyone has any ideas as to what this could be about then please let us know.
Thanks
My wife called this morning and has been told there was an issue with the appointment and she needs to attend a second appointment. The next available appointment in London is on the 4th of June, 3 weeks away. So 4 weeks after her first appointment and we will still have not received a reply from the HO, clearly the Super Priority Service is great value for money.
Application: FLR(M) first extension
Application Submitted Online: 27/04/2019
Biometrics Appointment Date: 11/05/2019 11:30 am
Email Received regarding second appointment: 16/05/2019 6:00 pm
Second Appointment Date: 04/06/2019 (waiting)
She also had to pay £60 for the second appointment though they said they will refund this. How would I go about chasing the HO for a refund for the £800 for the Super Priority service?
We managed to find a closer appointment, and went yesterday to the Croydon office, paid an extra £100 for the privilege. My wife scanned her passport at the self service machines and then when she sat with the attendant they re scanned it. At the appointment they were having some difficulty with submitting the application and the attendant called over their manager. Their conversation basically was "We have tried to submit it by application reference and tried to submit by date of birth but its's not working, we'll try to manually submit it tonight".
My wife just got an email from the HO caseworker asking if she attended the appointment and mentioning that "The tri-scan of your passport do not seem to have been uploaded", they then said "If you did not attend can you confirm that you have booked another appointment or wish to void the application.
You may also send you current passport directly to us directly"
We have replied stating that we have already attended two appointments and that the passport was scanned at both appointments and is also uploaded amongst our documents. I can send them the passport by next day delivery, but given how bad they are at losing stuff I am cautious to do this, I don't want to do this unless it is absolutely necessary. Should I send it to them and risk them losing it or book another appointment, probably won't be for at least a week.
Good news, my wife has had her extension approved and we have received her BRP, here's our timeline:
Application: FLR(M) first extension
Application Submitted Online: 27/04/2019
Biometrics Appointment Date: 11/05/2019 11:30 am
Email Received regarding attending a second appointment: 16/05/2019 6:00 pm
Second Appointment Date: 22/05/2019
Email Received asking us to provide physical passport (dispatched same day): 23/05/2019
Passport received at HO: 24/05/2019
Email Received saying leave to remain was granted: 28/05/2019 8 am
Email Received from HO saying they will process a refund for super priority service: 29/05/2019
BRP Delivered by Courier: 30/05/2019
We are still waiting for her passport to be sent back, and we did not yet receive the decision letter. Hopefully they are on the way.
One thing I would like to mention is that we supplied old style UK NARIC certificates and they were accepted fine, there were a few other people in similar situations. I think as long as you provide both the bachelors equivalency certificate and the level of proficiency certificate together, they will accept the old ones.