Convention Travel Documents application time experience

[ttyem]

My application is approved but have not received the TD yet!!!

Application submitted: 21/01/19
Supporting docs received by H.O: 28/01/19
Received approval letter with expired TD: 23/04/19 (issued date 16/04/19)

in letter you should receive TD within 7 working days but have not heard anything from DX ...

It should be arrived by Monday so really frustrated ... I think I need to contact DX as sometimes they attempt to deliver on Saturday (no one in office and they don't leave delivery card couple of times) ...

I have cancelled my holiday twice already ... fed up with the Home Office ....

[CR001]

My application is approved but have not received the TD yet!!!

Application submitted: 21/01/19
Supporting docs received by H.O: 28/01/19
Received approval letter with expired TD: 23/04/19 (issued date 16/04/19)

in letter you should receive TD within 7 working days but have not heard anything from DX ...

It should be arrived by Monday so really frustrated ... I think I need to contact DX as sometimes they attempt to deliver on Saturday (no one in office and they don't leave delivery card couple of times) ...

I have cancelled my holiday twice already ... fed up with the Home Office ....

It does clearly state WORKING days!! This would exclude weekends.

[ttyem]

My application is approved but have not received the TD yet!!!

Application submitted: 21/01/19
Supporting docs received by H.O: 28/01/19
Received approval letter with expired TD: 23/04/19 (issued date 16/04/19)

in letter you should receive TD within 7 working days but have not heard anything from DX ...

It should be arrived by Monday so really frustrated ... I think I need to contact DX as sometimes they attempt to deliver on Saturday (no one in office and they don't leave delivery card couple of times) ...

I have cancelled my holiday twice already ... fed up with the Home Office ....

It does clearly state WORKING days!! This would exclude weekends.

The date of letter issued on the 16th of April so I'm not wrong !!!!
I receive the letter on the 23rd but letter issued on 16th April.
Today is 9 working days from the letter issued so I think you are wrong.

[tier2hopefull]

Hi all,
Those who applied for first time, did you get some sort of confirmation before receiving your travel document? Or did you just get the travel document straight through the mail? Also, does the delivery company send a txt or email or something?
I've been waiting since January, and I need the travel document ASAP for travel. They don't even reply to emails I have no idea why this service is so bad.

[ttyem]

Hi all,
Those who applied for first time, did you get some sort of confirmation before receiving your travel document? Or did you just get the travel document straight through the mail? Also, does the delivery company send a txt or email or something?
I've been waiting since January, and I need the travel document ASAP for travel. They don't even reply to emails I have no idea why this service is so bad.

H.O used to issue an acknowledgement letter but don`t issue anymore so you just need to wait .. very disorganised but that`s Home Office!! You will be received an approval letter with expired passport once your application is approved. I applied in 21st Jan (H.O received my docs in 28th) and application approved in 16th April. However, I have not received my TD within 10 working days so emailed them last week and they called me that there is a technical issue so I need to wait another one week. Asked them I assume caseworker forget to order my TD and they didn't deny !!!!!! Everytime they say there is a technical issue but most of cases useless caseworker forget to order the BRP card or TD!! (I've been working in immigration field since 2014 so I know how it works..)

You can email them if you have not heard anything from H.O within 70 working days otherwise they just ignore your email or just say your application is still in a queue. Courier company (called DX) normally email or text you before they deliver to your place but sometimes they don't so it's quite random!

[ttyem]

Hi all,
Those who applied for first time, did you get some sort of confirmation before receiving your travel document? Or did you just get the travel document straight through the mail? Also, does the delivery company send a txt or email or something?
I've been waiting since January, and I need the travel document ASAP for travel. They don't even reply to emails I have no idea why this service is so bad.

Finally I received TD today.
DX text me with tracking number before they deliver to my office.

Submitted online application: 21/01/2019
Docs received by Home Office: 28/01/2019
Received approval letter with expired TD: 23/04/2019 (dated 16/04/2019)
Have not received TD within 10 working days so emailed them and H.O called me (03/05/2019)
Received TD: 08/05/2019

Took just 2 working days from they ordered my TD (might be a technical issue but don't believe them) ....

[tier2hopefull]

Hi all,
Those who applied for first time, did you get some sort of confirmation before receiving your travel document? Or did you just get the travel document straight through the mail? Also, does the delivery company send a txt or email or something?
I've been waiting since January, and I need the travel document ASAP for travel. They don't even reply to emails I have no idea why this service is so bad.

Finally I received TD today.
DX text me with tracking number before they deliver to my office.

Submitted online application: 21/01/2019
Docs received by Home Office: 28/01/2019
Received approval letter with expired TD: 23/04/2019 (dated 16/04/2019)
Have not received TD within 10 working days so emailed them and H.O called me (03/05/2019)
Received TD: 08/05/2019

Took just 2 working days from they ordered my TD (might be a technical issue but don't believe them) ....

Thanks so much for your help at least you got it now and you won't have to worry about it for another 4_5 years haha I'm freaking out, I'm going to lose so much money if I don't get it by next week as i booked non-refundable holidays btw for me, i don't think they are going to return my national passports, so i guess i will receive the TD only without there being a confirmation letter before right? Do you happen yo know?

[nayan2018]

Hi, I am silent observer. My timeline below:

Submitted online application: 19/01/2019
Docs received by Home Office: 20/01/2019
No acknowledgment letter received.
Email to home office on 30th of April inquiring about progress.
Received approval letter with expired TD: 3rd of May, 2019 (dated 01/05/2019)
Travel document received (07/05/2019)

[leliarkelly]

Hi, We're still waiting for a response having applied on the 24th January.
Can you let me know what email address you used please when contacting the home office
Many thanks, Lelia

[pat1246]

Hi Guys,

i have been following this page for a few weeks now.

here is my timeline.

Online Application made: 4 Feb 2019
Received notification of receipt : 8 Feb 2019
Emailed Home Office to check progress: 23 April 2019
Received email from home office: 9 May 2019 stating my travel document has been aproved and will arrive within 7 working days via DX. I will update once i receive it.

so it took me exactly 14 weeks to get it all sorted.

Goodluck to everyone else waiting.

[pat1246]

Hi Guys,

i have been following this page for a few weeks now.

here is my timeline.

Online Application made: 4 Feb 2019
Received notification of receipt : 8 Feb 2019
Emailed Home Office to check progress: 23 April 2019
Received email from home office: 9 May 2019 stating my travel document has been aproved and will arrive within 7 working days via DX. I will update once i receive it.
Received TD: 10 May 2019

so it took me exactly 14 weeks to get it all sorted.

Goodluck to everyone else waiting.

[2019]

Hi Everyone

Congratulations to those who got their travel documents.

I got a feeling they are going to refuse my travel document, send an email yesterday to check up because I applied in January and they replied that they had sent me a letter.

Not that it’s been approved or anything.

Now I am wondering why they would refuse it. I have a holiday booked in June. I had a travel doc before. Aah

[wd-ibrahim]

Hello guys,
Here is my timeline
I applied on 28/01/2019
Send the application on 29/01/2019
I haven't received any acknowledgement letters
I received my TD yesterday 09/05/2019
Received the approval letter today 10/05/2019 it was dated 7/05/2019

Good luck to everyone who is waiting

[tier2hopefull]

Hi Everyone

Congratulations to those who got their travel documents.

I got a feeling they are going to refuse my travel document, send an email yesterday to check up because I applied in January and they replied that they had sent me a letter.

Not that it’s been approved or anything.

Now I am wondering why they would refuse it. I have a holiday booked in June. I had a travel doc before. Aah

It's unlikely, unless there's a problem with your leave. I had incomplete documentation and they just sent me a letter asking me to post it to them. You've probably been approved

[2019]

[quote=2019 post_id=<a href="tel:1779045">1779045</a> time=<a href="tel:1557516243">1557516243</a> user_id=211497]
Hi Everyone

Congratulations to those who got their travel documents.

I got a feeling they are going to refuse my travel document, send an email yesterday to check up because I applied in January and they replied that they had sent me a letter.

Not that it’s been approved or anything.

Now I am wondering why they would refuse it. I have a holiday booked in June. I had a travel doc before. Aah

It's unlikely, unless there's a problem with your leave. I had incomplete documentation and they just sent me a letter asking me to post it to them. You've probably been approved
[/quote]


Thank you for the response . I hope i messes up something and they don’t make me start the whole application again. Will update when I receive the letter.

[leliarkelly]

My timeline

Applied on 24 Jan
Docs sent a few day later
No acknowledgement letter
Home office contact centre escalted on 70th working day
Letter and TD received 4 days later on 10th May
Advice : show respect and be very nice and appreciative when speaking to HO. I was lucky as they agrreed to escalate as urgent so got it quicker than i was expecting

[tier2hopefull]

Hi Guys,

i have been following this page for a few weeks now.

here is my timeline.

Online Application made: 4 Feb 2019
Received notification of receipt : 8 Feb 2019
Emailed Home Office to check progress: 23 April 2019
Received email from home office: 9 May 2019 stating my travel document has been aproved and will arrive within 7 working days via DX. I will update once i receive it.

so it took me exactly 14 weeks to get it all sorted.

Goodluck to everyone else waiting.

Hi,
Have you received it yet? I am still to receive mine

[2019]

Thank you soo much for calming my nerves tier2hopefull.

You were right, I ddnt not complete the form and they have asked me to complete it and return it so they can process my application by the 1st of June.

I am just glad I don’t have to start the process too.

[MBT]

Good evening memebers,
May i know which email address you used to contact home office. I applied on 20th feb posted the documents same day which were recieved the next day but nothing so far.

Thank you.

[mfnajam]

hi guys
i been applied the application FOR CTD 11th jan 2019.i recieved the the letter from HO to send some mising dacuments 22nd march 2019 and i send them on the next day till yet i didnt get any responce from home office,can anyone have an idea if its normal processing time because its mention 14 weeks took to process the application.and 14 weel already been gone .
can anyone knows which email i can use to communicate to the relevent department please help me .
thankyou

[2019]

To the above 2 posters, just contacted the home office on the email provided in the guidance documents on page 7, found on the link below.

https://assets.publishing.service.gov.u ... 1_2018.pdf

Just provide the information requested and your query.

My application was also not complete and since I sent in the information they said they should have my travel doc processed in 2 weeks.

[dream7721]

hello there. here is my timeline

New Applicant

applied on 10/04/2019

approved letter received on 25/05/2019

New TD received on 28/05/2019

good luck to everyone here who is still waiting

[2019]

Finally I can post a timeline after messing up my application, having it returned near the 90 days mark, and returning amended docs. Travel document came exactly 2 weeks after they received my amended application form though.

Online Application: 28th January 2019

Documents received: 29 January 2019

No acknoledgement letter received, emailed home office and they confirmed they have received application and documents.

Application Returned: 10 May 2019 (incomplete application form)

Amended Document Recieved: 16 May 2019

Travel Document Received: 30 May 2019

Good luck to everyone and the Home Office seem to be on the ball now. Even email communication is fantastic.

[Danbet]

Hi guys. I am a refugee and have indefinite leave to remain. I applied for a new travel document on 11/03/19 (sends the docs in 2 days). it has been 14 weeks (70 working days). I have not heard anything from HO. My only concern is that I have sent my expired national passport as well. HO was aware of my national passport as I handed to them in 2012 when I claim asylum which they returned to me when I was granted refugee status. However, I did not send them when I received a travel document in 2013 and ILR last year. when I lost my BRP in Dec 2018 I applied through a new service which they scan all my documents including my national passport and gave it back to me. I never used my national passport for travel or any form of ID. In fact, it has been expired since October 2016Now, my concern is that, is there any chance HO can refuse my new application for a travel document? Currently, I am eligible for applying of UK citizenship. I want to apply but still worried about the issue of the TD. Do you think I would be affected if a apply for British Citizenship? Thanks in advance for your help.

[ariskar]

Hello all. A simple question: when a refugee with indefinite leave to remain applies for a new convention travel document (previous one expired) do they have to send the expired one with the application?

I am asking as my wife wants to apply for naturalisation while her convention travel document application is considered. She needs to provide the expired CTD for the entry stamp travel history as part of residence proof when naturalising as a BC.

Thank you!