Hi there..
I don't have any help to offer, but I do sympathize with you.
My situation is different (but I have similar problems concerning certificate of employment).
I worked with this employer (a multinational company) and resigned about 12 years ago (am not sure if this information is really needed, I mean going back as far as that, but my agent asked for all my employment history...)
It seems that the HR in charge DOESN'T EVEN KNOW what is the job description of the title I held! It is so amazing, I don't know what to say. My guess (which seems almost certain) is that this multinational company I worked with is now probably contracting out their HR (maybe a call center or an employment agency or something like that) who does the Certificates of Employment... Which would explain why the person I spoke with didn't even know what my job functions are.
My dilema here is that, now they have provided me with the COE. HOWEVER, the job description is so bad, my brother read it and says he feels as if I were demoted! I thought it was only ME who felt that way, but even my brother felt bad about it.
I feel so bad about it because, like you, I gave a lot into the job I held before, and now based on the COE it sounds like I was a glorified tape recording ("hello, good morning, how may I help you?" was NOT all I ever did at work...) and someone whose job consisted of updating other people's telephone number and address in the company files! Which was not what I did at all
I hope that things work out for you. Your employer I think should provide you with a COE. It is fair and legal for them, and your COE should be made available to you upon your request, no matter how long it has been since you left them.
GOOD LUCk.... Keep us posted...
Wizard =D