Warning re scanning documents in Pakistan

[exdee]

Hello everyone,

I have been reading this forum with interest, it is quite helpful.

I just wanted to advise against scanning of supporting documents for the spouse visa in Pakistan at one of the Visa Application Centres when attending your biometric appointment.

I am referring to option 1) in this link: https://www.vfsglobal.co.uk/pk/en/vacs/ ... -documents

The visa application for my spouse has been subject to substantial delays despite being a priority application because the supporting documents did not reach UKVI.

I rescanned the documents in the end at my own iniative and made a complaint. Home Office have just come back with this:

30 July 2019

Dear XVZ

Thank you for your email correspondence of 2 July, regarding your Entry Clearance settlement application.

I have investigated this matter with the Visa Application Centre and they have advised that the issue was due to a system error, which meant that the supporting documents they scanned did not transmit to the Visa Section. I note from our records that we have now received the required documents.

I am upholding your complaint. Please accept my sincere apologies for any inconvenience. The decision making centre will contact you as soon as they have completed consideration of the application.

[Zerubbabel]

Crazy that they don't have in place any mechanism to detect IT glitches! A simple system to acknowledge reception of documents and detect errors would be enough.

At least it's good that they admitted the error is on their side.