Home Office correspondence:
Thank you for your further email correspondence of September where you have raised a complaint about your dissatisfaction with our previous response to your complaint regarding an ongoing delay with your application for settled status.
I apologise for any inconvenience or distress caused by the delay with the application. This is of course, not our intention.
I have investigated your complaint again with the relevant team and can confirm that your application remains outstanding. It may help if I explain that, while applications made online take a short time to be concluded, applications via the paper application route typically take more time as they are generally more complex and require further investigation. An equivalent derivative application that is received via the Legacy route is normally decided within 6 months of receipt but the time may be shorter or longer depending on the individual case.
I can confirm the caseworking team are working closely with their policy colleagues in order to ensure your case can be concluded as soon as possible.
I am unfortunately unable to uphold your complaint as I am satisfied that the delay is not unnecessary or unreasonable. We will contact you with the decision as soon as we are able to.
I hope this answers your concerns, and thank you for bringing this matter to our attention.
I believe I have addressed all the points you have raised. However, if you feel that there are specific aspects that have not been addressed you can request a review of our response within one month of the date on this letter by writing to us at:
complaintsreview@homeoffice.gov.uk.
Or you can write to us at:
UKVI Complaints Allocation Hub
Lunar House
40 Wellesley Road
Croydon CR9 2BY
Please ensure that you provide us with specific details setting out why you believe a review is required. This will enable us to provide you with a full response. You can also review the next stages of our complaints process at the following link:
https://www.gov.uk/government/organisat ... -procedure.