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It may be true but it is irrelevant. Clearly such a delay is tantamount to it not being implemented at all and would defeat the purpose of the decision so you'd have to complain again to get fire underneath someone's feet.tasha75 wrote:John, miles, many thanks for the info.
One more question. I have sent 11 complaints in the past 4 weeks, but got no reply, made numerous calls only to be told that someone will look into this.
When I finally managed to get through to the North East Cs, they said that there is no time limit on the implementation of the court decision. So if there is no standard of service (or something like that) then I cannot complaint about it. I've said I've already been waiting for 14 months, are you saying I could wait for another 14 months? She just kept going on about no time limits. Is it true or they trying to fob me off? Can I still lodge a complaint via my MP in this situation?
Yes, I know who my MP is, he's been MP for my area for the past 16 years, and is quite outspoken in the Parliament (Andrew Mackinlay, Labour)
Thank you, will be sending it off tonight. One more question please - do I ask my MP specifically to lodge a complaint with Parliamentary Ombudsman, or just write him about my situation and he decides/knows what to do?John wrote:tasha75, the way you have been treated is appalling. You need to make contact with your MP's office without delay.
Suggest you go to your MP's website and use the Feedback and Comments page.
Thank you, that's what I'll be doing. I don't remember where but I saw the procedure for complaining - first to the department, then head of department, then MP. I've done the first two steps, but got no reply.John wrote: the Ministry needs a chance to correct matters before the Parliamentary Ombudsman gets involved, otherwise the Parliamentary Ombudsman would simply get swamped with millions of cases per year.
I completely agree. A simple mistake can happen, but they should have informed you when they closed your case, and they should have responded to your complaints much earlier.tasha75 wrote:I think there is a serious maladministration, because when she looked into my case, there was (apparently) nothing to say that something is still outstanding with my case.