I'm an EU citizen my wife is a non-EU citizen we both live in the UK, she has visa because she is married she is a family member of an EU citizen, she applied and got the pre- settled status and has a residence card so she can work. The only issue is the card doesn't state that she is a family member of me, just the type of permit (EU scheme) and remarks ( work permited, leave to remain), I know she doesn't need visa to visit other European countries as long as she travels with me and we have friends who visited other countries with the same visa no problem but they had a residence card that said family member of, I don't know why she got this card there was no option when we applied.
We booked a holiday going back to my home country Hungary and she got denied boarding for the fact the residence card doesn't state she is my partner they asked for any official paper supporting that we are married but we only had papers from other country where we registered the marriage which they didn't not accept. I tried to explain the reason she got the card and she has a visa to the UK is because she is married to me, but they said she would get denied entry at the Hungarian airport after landing,they tried to contact the airport to know before flight if she would get entry but they said they couldn't get a hold of anyone who can speak English.....
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I've asked the EU settlement scheme program in email about this if she can have another card that states she is my partner they said they cannot redo it for some reason.
There was no option for this when we applied for the residence card, and obviously we don't want to apply for a visa everytime we would visit an EU country for holiday it's incredible inconvenient.
Has anybody had a problem like this? Is there a way to get a card that states she is a family member of an EU citizen?
Thanks