Type: First passport after naturalisation
From: UK
Method: online
Date of Online Application: 08/03/2020
Date Identity Verified: 09/03/2020
Date Documents Sent: 10/03/2020
Date Documents Delivered: 11/03/2020
Documents delivered to: HMPO Peterborough
Date Documents Received: 11/03/2020
Application being processed: 13/03/2020 Application transferred to HMPO Durham
Application Approved: 18/03/2020
Passport Printed and Sent: 20/03/2020
Email "passport is on its way": 20/03/2020
Email "you must sign your passport": 21/03/2020
Details not found on tracking system: 19/04/2020
Contact us if you haven't received your passport: 19/04/2020
Date Passport Received: still waiting six weeks later
Passport Colour: ???
Date of Return of Documents: never returned
No texts or emails from courier.
Advice line said unlikely a courier problem, sent email to HMPO's shipping team