I have applied for British passport renewal on 17.08.2020 [sent the old passport to Glasgow office] and new passport arrived on 27.08.20 ,but my old passport containing life long visa to india (OCI card holder) still not returned (I paid for secured delivery)and I really require to travel urgently as my. Father is in hospital.
I contacted the customer care management division and the guy phoned me three times today told me that he contacted the department and he got a message that they are unable to locate my old passport also he mentioned that it's understaffed due to covid etc. he also suspecting that the staff might have put them in to wrong envelope and send it by Royal Mail.if so, it should have arrived by now. Indian immigration won't be allow me in without old passport which containing visa (OCI card linked to the old passport number) I don't know what to do.experts,please advise. Do you think my passport still lying at Glasgow office.thank you
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