Citizenship.support mailbox doesn’t have any service standard as far as I’m aware. Some people get replies from them within a week while some wait for months and months and never get a reply. If you want a mailbox with 20 day reply deadline I’d advise you to make a formal complaint to the home office. Just google that. Alternatively you can email them directly at complaints@homeoffice.gov.uk - it goes to that mailbox as well if you go through the website complaint. I think it’s better to do it through their website as they will then stick to the 20 working days deadline for sure.numero1111 wrote: ↑Wed Oct 07, 2020 2:27 pmHello everyone! Received the below from the council after having received the citizenship invitation from Home office in February.. I have been stuck abroad and with the 14 day quarantine period was unable to attend before 23rd September(expiry date of existing certificate)
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As my colleague said in the previous email. The Home Office are only allowing us to extend expiry dates for existing certificates to 23rd September, no further. So you won’t be able to book the October dates for group ceremonies that we currently have available.
Email the Home Office at Citizenship.Support@homeoffice.gov.uk or call 0300 123 2253 and ask for your expiry date to be extended. They will then instruct us to extended your expiry date., allowing you to book later. As my colleague said they have clearly stated that they do not intend anyone’s citizenship application to fail due to delays caused by Covid-19.
I am sorry but our hands are tied in this matter. We hope to see you sooner rather than later.
I wrote to the home office a month ago (20 working days as their service standard) and asked them to extend the dates so I could attends in October or November but to no avail.. I have rung that number but I just keep going round in circles. Do I just have to wait now then?
Any guidance/ advice really appreciated. Thanks a million in advance!
Edit: I think since your situation is very difficult I’d also email my MP in addition to complaining to the Home Office if I were you.