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Islandson wrote: ↑Wed Aug 19, 2020 9:18 pmhey @eke123, not to worry as it seems that once the information they requested from you is reviewed, it won't be long until a decision is made. I know these words may not be of comfort as the anxiety of waiting is unbearable. But you're not alone in this, just think, there are over 30,000 applications still awaiting a decision. If you're a praying person, I would put your situation in prayer, its the best you can do as you've done what everyone would suggest.....hang in thereeke123 wrote: ↑Tue Aug 11, 2020 4:19 pmIslandsoneke123 wrote: ↑Sat Jul 25, 2020 9:45 pmHi @Islandson,Islandson wrote: ↑Sat Jul 25, 2020 8:13 pm
Hey @eke123, when we submitted a follow up complaint, we got a response 2 weeks later. The details were basically the same, only difference is that it said an approval would be given by the end of the month. We received that response on June 22nd.
Unknown to us, a decision was given on June 23rd; it wasnt showing online and we got our documents and the decision letter on July 1st.
I'd say its worth sending a follow up complaint, it makes a difference as they're probably fed up of dealing with these complaints now.
Thank you so much for your quick response
Really really appreciate it
I'll surely send a follow up complaint hopefully I'll be lucky this time around.
Thanks a lot
I've got a reply today from the complaint review
This is what it said
I am unable to uphold your complaint.
We pride ourselves on the high levels of customer service that we offer, and I am sorry if you felt that the complaint response you received fell below the standards that you could reasonably have expected. Complaints do not affect our decision-making process and making a complaint does not mean that an application will be dealt with more quickly.
Although you may have been advised over the phone in May that the caseworker just needed to confirm how long you had been living in UK, it is not until the caseworker carries out a more in-depth investigation of the application that the need for further enquiries may be identified.
Whilst I am sorry for the delay in your application being concluded, as you were previously advised, an EU Settlement Scheme case may take longer to conclude if for example as in your case, the applicant is a non-EEA or non-Swiss citizen and is applying based on a relationship that they have not relied upon in a previous application to the Home Office.
Each EU Settlement Scheme application has to undergo a number of mandatory checks and enquiries before a decision can be reached. The length of time taken to complete these checks is dependent on the individual circumstances of each case. This can mean that some customers applications submitted at a later date are dealt with sooner. Sometimes it is necessary to carry out further enquiries in relation to an application. While I cannot provide further details as to the nature of the mandatory checks and enquiries, I can assure you that they are necessary and must be completed before any decision can be taken. The enquiries regarding your case have not yet been completed.
Due to offices having to shut down because of Covid-19, staff are having to work remotely which is also having an impact on services. A definitive timescale for when your case will be concluded cannot be provided.
The casework team will contact you if they require any further information in order for a decision to be taken.
Until the end of the planned implementation period on 31 December 2020, EU citizens and their family members living in the UK, will continue to have the same rights and status, and are subject to the same residence and travel requirements as under EU law.
My response now concludes our complaint procedure. If you are not happy with how we have dealt with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. The service is free for everyone. To take a complaint to the Ombudsman, go to www.ombudsman.org.uk or call 0345 015 4033. Please note that the Ombudsman can only look at complaints about UK government departments like UKVI and other UK public organisations if a Member of Parliament (MP) refers the complaint to them.
I'm so worried cos it's 7 months now,
I applied on Jan 18
Biometrics Jan 27
COA April 16
I did contact my MP also but haven't heard back from him.
Only God knows when this will be over and done with.
Congratulations @eke123; whew!!!! that was long but its over now...now you can relax and enjoy your Christmaseke123 wrote: ↑Wed Oct 21, 2020 4:50 pmIslandson wrote: ↑Wed Aug 19, 2020 9:18 pmhey @eke123, not to worry as it seems that once the information they requested from you is reviewed, it won't be long until a decision is made. I know these words may not be of comfort as the anxiety of waiting is unbearable. But you're not alone in this, just think, there are over 30,000 applications still awaiting a decision. If you're a praying person, I would put your situation in prayer, its the best you can do as you've done what everyone would suggest.....hang in thereeke123 wrote: ↑Tue Aug 11, 2020 4:19 pmIslandson
I've got a reply today from the complaint review
This is what it said
I am unable to uphold your complaint.
We pride ourselves on the high levels of customer service that we offer, and I am sorry if you felt that the complaint response you received fell below the standards that you could reasonably have expected. Complaints do not affect our decision-making process and making a complaint does not mean that an application will be dealt with more quickly.
Although you may have been advised over the phone in May that the caseworker just needed to confirm how long you had been living in UK, it is not until the caseworker carries out a more in-depth investigation of the application that the need for further enquiries may be identified.
Whilst I am sorry for the delay in your application being concluded, as you were previously advised, an EU Settlement Scheme case may take longer to conclude if for example as in your case, the applicant is a non-EEA or non-Swiss citizen and is applying based on a relationship that they have not relied upon in a previous application to the Home Office.
Each EU Settlement Scheme application has to undergo a number of mandatory checks and enquiries before a decision can be reached. The length of time taken to complete these checks is dependent on the individual circumstances of each case. This can mean that some customers applications submitted at a later date are dealt with sooner. Sometimes it is necessary to carry out further enquiries in relation to an application. While I cannot provide further details as to the nature of the mandatory checks and enquiries, I can assure you that they are necessary and must be completed before any decision can be taken. The enquiries regarding your case have not yet been completed.
Due to offices having to shut down because of Covid-19, staff are having to work remotely which is also having an impact on services. A definitive timescale for when your case will be concluded cannot be provided.
The casework team will contact you if they require any further information in order for a decision to be taken.
Until the end of the planned implementation period on 31 December 2020, EU citizens and their family members living in the UK, will continue to have the same rights and status, and are subject to the same residence and travel requirements as under EU law.
My response now concludes our complaint procedure. If you are not happy with how we have dealt with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. The service is free for everyone. To take a complaint to the Ombudsman, go to www.ombudsman.org.uk or call 0345 015 4033. Please note that the Ombudsman can only look at complaints about UK government departments like UKVI and other UK public organisations if a Member of Parliament (MP) refers the complaint to them.
I'm so worried cos it's 7 months now,
I applied on Jan 18
Biometrics Jan 27
COA April 16
I did contact my MP also but haven't heard back from him.
Only God knows when this will be over and done with.
I've received my pre-settle status today
Thanks and good luck to everyone waiting
All the best
All the best to you and all those still waiting...Yes I'm overwhelmed and can't stop smilingIslandson wrote: ↑Wed Oct 21, 2020 5:00 pmCongratulations @eke123; whew!!!! that was long but its over now...now you can relax and enjoy your Christmaseke123 wrote: ↑Wed Oct 21, 2020 4:50 pmIslandson wrote: ↑Wed Aug 19, 2020 9:18 pmhey @eke123, not to worry as it seems that once the information they requested from you is reviewed, it won't be long until a decision is made. I know these words may not be of comfort as the anxiety of waiting is unbearable. But you're not alone in this, just think, there are over 30,000 applications still awaiting a decision. If you're a praying person, I would put your situation in prayer, its the best you can do as you've done what everyone would suggest.....hang in thereeke123 wrote: ↑Tue Aug 11, 2020 4:19 pm
Islandson
I've got a reply today from the complaint review
This is what it said
I am unable to uphold your complaint.
We pride ourselves on the high levels of customer service that we offer, and I am sorry if you felt that the complaint response you received fell below the standards that you could reasonably have expected. Complaints do not affect our decision-making process and making a complaint does not mean that an application will be dealt with more quickly.
Although you may have been advised over the phone in May that the caseworker just needed to confirm how long you had been living in UK, it is not until the caseworker carries out a more in-depth investigation of the application that the need for further enquiries may be identified.
Whilst I am sorry for the delay in your application being concluded, as you were previously advised, an EU Settlement Scheme case may take longer to conclude if for example as in your case, the applicant is a non-EEA or non-Swiss citizen and is applying based on a relationship that they have not relied upon in a previous application to the Home Office.
Each EU Settlement Scheme application has to undergo a number of mandatory checks and enquiries before a decision can be reached. The length of time taken to complete these checks is dependent on the individual circumstances of each case. This can mean that some customers applications submitted at a later date are dealt with sooner. Sometimes it is necessary to carry out further enquiries in relation to an application. While I cannot provide further details as to the nature of the mandatory checks and enquiries, I can assure you that they are necessary and must be completed before any decision can be taken. The enquiries regarding your case have not yet been completed.
Due to offices having to shut down because of Covid-19, staff are having to work remotely which is also having an impact on services. A definitive timescale for when your case will be concluded cannot be provided.
The casework team will contact you if they require any further information in order for a decision to be taken.
Until the end of the planned implementation period on 31 December 2020, EU citizens and their family members living in the UK, will continue to have the same rights and status, and are subject to the same residence and travel requirements as under EU law.
My response now concludes our complaint procedure. If you are not happy with how we have dealt with your complaint, and would like to take the matter further, you can contact the Parliamentary and Health Service Ombudsman. The Ombudsman makes final decisions on complaints that have not been resolved by the NHS, government departments and some other public organisations. The service is free for everyone. To take a complaint to the Ombudsman, go to www.ombudsman.org.uk or call 0345 015 4033. Please note that the Ombudsman can only look at complaints about UK government departments like UKVI and other UK public organisations if a Member of Parliament (MP) refers the complaint to them.
I'm so worried cos it's 7 months now,
I applied on Jan 18
Biometrics Jan 27
COA April 16
I did contact my MP also but haven't heard back from him.
Only God knows when this will be over and done with.
I've received my pre-settle status today
Thanks and good luck to everyone waiting
All the best
Thanks a lot
Hey I think you have to send the marriage certificate if married?! + Passports + BRC & 5years residency proof.JAMAA wrote: ↑Sat Oct 24, 2020 2:53 pmNext Week I will apply for SETTLE STATUS (Indefinite Leave To Remain ILR) Surinder Singh Application paper form filled out ready next week 01/11/2020. I will send BRC and Passports, and documents cover 5 years (2015 - 2020).
what are other documents need for covering 5 years please for those applied already I need their help for 5 years documents they need for both.
kunfayakun wrote: ↑Sat Oct 24, 2020 11:56 pmThanks a lot
Yes I have rest of mind now
All thanks to God and people on this platform
Good luck to anyone still waiting
I think you may face problems with a Surinder Singh application, since your stay in the EU was in France, a country you are a citizen of. One cannot exercise EU treaty rights in a country one is a citizen of.max121 wrote: ↑Thu Nov 05, 2020 12:09 amHello
I have contacted the home office, and they suggested we should ask the paper form for Surinder Singh Settled Status.
We have a big doubt, and it seems quite hard to find a definitive answer.
Here is our situation:
I am a French citizen (born and raised there). I came to the UK in 2015. I met my wife during that period. We got married in the UK, and she got an EU resident card (valid for 5 years) in 2016. She was previously under a student visa.
In 2018, due to Brexit, I searched if I had a direct way to naturalise as a British, thinking it would be quicker. My father is British (but settled in France for a very long time now), I was looking for a shortcut. Passport office asked me to send a few documents, and surprised, I got a British passport immediately. It took me a while to understand it, but it seems I was considered British from birth (British by descent).
With my wife, we did not worry, thinking I was still French and EU citizen.
We now wanted to apply for settled status under the EU settlement schema, considering we are soon at the end of 2020.
Here the things are becoming tricky: she cannot do the online form, as I am dual national. She cannot do the Lounes form, as I did not naturalize. I contacted the call centre, and they quizzed me a lot (one-hour conversation...). In the end, they said she could go under Surinder Singh Settled Status as in 2017, we went to live in France a few months (we can prove everything was genuine, I was working, etc.).
But we have a big doubt, as our case does not sound like any others. We were wondering if they are making a mistake.
Does any of you hear of such a situation? Could you confirm the Surinder Singh is the right one?
Thank you for your time
A person who is already British by law cannot be naturalised.max121 wrote: ↑Thu Nov 05, 2020 12:56 pmThanks, ALKB for taking the time to read my message and provide your opinion on the topic.
Here is the trick that they are doing to us: I was considered as an EU citizen when we applied for her EU card, but in 2018, they recognise me as a British citizen from my birth. So they told me I would be seen as a British only from their perspective, from my birth, not from 2018. So I am not a EU for them anymore.
A bit more context:
When we did the application to ensure the rights of my wife in 2015 (from inside the UK as my wife-to-be was already a student here), it as on the basis I was only an EU citizen (we did not use Surinder Singh as we met in the UK and were both there already).
When I contacted them in 2018, and they did not ask me to register, but directly give me the British passport, they recognize me as a descent from my birth. Thus they are blocking us doing Lounes or the online form: I am seen as a British from my birth and I did not naturalise. Basically, HO does not seem me as a French or EU citizen anymore.
So when we went to France (that was after getting the EU permit for my wife in the UK), they said it would be a case where Surinder Singh would apply, thus they've started to prepare the form for us. I am considered as a British who went to France.
They were pretty lost on the fact that my wife had an EU card from EU citizen in 2015 (but we were genuine and did not hide anything - it seems I did not know I was British and neither do they) but they still said they would send the form within 10 working days.
We were hoping someone was in the same situation on that forum. We read almost all pages on the Surinder Singh conversation and did not find a similar case.
I am honestly very perplexed, I hope I have been clear in my message.
Ah, yes. Registering as British is also not the same as naturalising.max121 wrote: ↑Thu Nov 05, 2020 6:16 pmThanks again for taking the time to read my previous post and answer to it.
> Have you (or your parents) really never considered that you are likely a dual national, being born to a British father?
I did wonder when I was younger but my parents told me that when they took information when I was a child, I was not considered automatically British because they were not married (they get married a few years later).
When I checked on their website, the criteria seems consistent with what they were told:
In 2018, after research, I thought I had to register and prove my filiation to my father. It was not obvious I was considered British since my birth at all to me. I honestly did not care much as I had no such issue with my EU passport - it was enough for me.Off TopicYou’re automatically a British citizen if you were born outside the UK and all of the following apply:
you were born between 1 January 1983 and 30 June 2006
your mother or father was a British citizen when you were born (they must have been married if your father had British citizenship but your mother did not)
your British parent could pass on their citizenship to you
I wish I had never applied - this situation is just creating more issues. I wish I had naturalised after 5 years.
> I hope the persons you spoke to were actual case workers and not call center staff getting minimal training and mostly reading from scripts, like at all the other UKVI hotlines.
I called the EU Settlement Resolution Centre so I am not sure how I can rely on the answer. The person was helpful and kept me on the phone for almost an hour but it does not prove anything indeed...
It’s possible that you may be automatically British if your father, who was British otherwise than by descent at the time of your birth, subsequently married your mother.max121 wrote: ↑Thu Nov 05, 2020 6:16 pmThanks again for taking the time to read my previous post and answer to it.
> Have you (or your parents) really never considered that you are likely a dual national, being born to a British father?
I did wonder when I was younger but my parents told me that when they took information when I was a child, I was not considered automatically British because they were not married (they get married a few years later).
When I checked on their website, the criteria seems consistent with what they were told:
In 2018, after research, I thought I had to register and prove my filiation to my father. It was not obvious I was considered British since my birth at all to me. I honestly did not care much as I had no such issue with my EU passport - it was enough for me.Off TopicYou’re automatically a British citizen if you were born outside the UK and all of the following apply:
you were born between 1 January 1983 and 30 June 2006
your mother or father was a British citizen when you were born (they must have been married if your father had British citizenship but your mother did not)
your British parent could pass on their citizenship to you
I wish I had never applied - this situation is just creating more issues. I wish I had naturalised after 5 years.
> I hope the persons you spoke to were actual case workers and not call center staff getting minimal training and mostly reading from scripts, like at all the other UKVI hotlines.
I called the EU Settlement Resolution Centre so I am not sure how I can rely on the answer. The person was helpful and kept me on the phone for almost an hour but it does not prove anything indeed...
That is not a lawful basis to refuse. It will not be permitted.
Why are only Zambrano carers being refused on the basis they have not applied for leave to remain under Appendix FM? I am happy for Surinder Singh families, but is it not strange that one group of derivative rights holders are treated differently from other derivative rights holders?
