nnn15 wrote: ↑Fri Nov 27, 2020 1:46 pm
raij wrote: ↑Fri Nov 27, 2020 10:21 am
London249 wrote: ↑Fri Nov 27, 2020 10:08 am
I think like some cases your invitation letter may have lost in the post and is happened to me I applied nationally in fab 2020 and didn’t get any letter after that so I contact them on the phone they get back to me via email which they confirm they did sent me letter by post in August which i never received so I send them some additional documents via email was approved in 9th of November, my advice if your council confirm the have your docks you need to involve your local mp and try to contact home office via phone if the person who dealt with your inquiry is depend how he handle your complaint. Try to be polite and try to explain them your letter have lost or never received, don’t tell them you haven’t received try to tell them is lost in the post . As you know at Royal Mail is very busy time of this year at home office use send second class post which can be lost easy.
i been emailing my local registry office on almost weekly basis nothing received, mp involved, phone lines fairly useless , emails remain unanswered , or a "copy paste reply" not relevant at all to the email that was sent or requested in the first place . As for being polite yes thats something that one needs to bare in mind when speaking to anyone anyway .
i try next week the "lost in the post" when i phone home office again
Hi raij, I called the HO helpline today and spoke to a very nice lady. I explained I've been waiting for the letter and certificate to be dispatched for over 7 months now, she put me on hold and they submitted an escalation. I received an (again automated) email from UKVI. It is long and generic, but has the following: "we can confirm that we have just completed the processing of certificates and ceremony invitations for applications that were approved in August and have now commenced processing those for applications approved early September. Ceremony invites are sent by 2nd class post and can take up to 10 working days to be delivered". This is clearly contradictory as I haven't received anything and the council doesn't have my certificate.
The lady told me I should get an email within 2 weeks. I asked her what to do if I don't, she said I should call again.
I'm not hopeful this is going to get resolved quickly, but it looks like some progress at least as they seem to confirm now something has gone wrong with my case.
You should probably call them and ask them to escalate as well.
I’m really sorry for what you’re going through.
I’m a bit confused at the statement they have completed August and some September approvals. We’ve seen that as those are the ones since two/ three weeks posting their confirmation of letters and ceremony bookings.
So this has been completed therefore awhile ago and they don’t mention anything about those before of May, June, July waiting.
I have a friend waiting since nearly 7 months too by now and except for generic responses and once even another pdf of confirming the successful information there’s nothing.
I hope HO got the information now of people waiting prior August approvals and do something.
I really hope this journey ends for you and all waiting soon!