Email missing from UKVI

[bd1982]

Dear fellows. Due to long delay of my dependant's application, I raised a complaint. But surprisingly they replied UKVI sent me an email for my response which they are still waiting. I didnt find any email in my inbox.
However, could you guys help me how I can contact FLRM team?
Here is the reply from customer service team:

Dear Ms xxxxx


Thank you for your email correspondence of 5 October where you have raised a complaint about your FLR(M) application. We aim to reply to 95% of complaints within 20 working days so I apologise for this late response.


I am unable to uphold your complaint. According to our records on 17 March an appeal was submitted in connection with your previous refusal decision, this appeal is still under consideration.



Your FLR(M) application was submitted on 6 July and we wrote to you by email on 29 September for confirmation as to whether you wished to proceed with your new application or the appeal for your old application.

We have yet to receive a response and the appeal still shows as open, until a response is received as to which application you want to go ahead with we cannot do any further work on your current application.

[Korekt]

You said you checked the inbox. Did you check the 'junk'/'spam' folder of the relevant email address?

Is there an outstanding appeal?

[bd1982]

Hi, yes I checked junk/spam.
Appeal was withdrawn and I got letter from court 27th nov. Now I need to send them this letter copy but dont know where to.

[Korekt]

Is it not possible to send a scanned copy by way of reply to the email you received to counter the points they've raised?

Given their response, It might also be worth sending a copy of the withdrawal to the Sheffield address quoting the FLRM application reference number.

[bd1982]

Thanks for your advice. Do you know the full postal address? Or any email?

[seagul]

Thanks for your advice. Do you know the full postal address? Or any email?

Try following email through which the caseworker has requested the documents from few members in near past.

FLRdocuments@homeoffice.gov.uk

[Korekt]

Or any email?

Is it not possible to send a scanned copy by way of reply to the email you received to counter the points they've raised?

Postal address below:
UKVI
PO Box 3468
Sheffield
S3 8WA

[Korekt]

Try following email through which the caseworker has requested the documents from few members in near past.

FLRdocuments@homeoffice.gov.uk

It may well be FLRMDocuments@homeoffice.gov.uk

Could also try.

[bd1982]

Thank you so much. I sent a copy to this ID. Fingercrossed