I really hope your documents arrive okay!Vilandra wrote: ↑Tue Dec 15, 2020 9:33 amWell I've been checking TNT website every few hours or so and this morning finally there is a new consignment number supposedly with supporting documents. I do fear that after all of this my brand spanking new certificate will be in pieces or who knows maybe they are sending an empty envelope just to get me off their back... I do hope not, either way I'll record myself opening it just in case. I do regret not recording packing them but I have scans of both documents which prove there was no damage to them prior to being in HMPO hands. Fingers crossed this is the end as I can't bare another few months fight about compensation.
I can't explain the condition of my certificate when it came back without showing it but basically as soon as I got the certificate I put it in a plastic pocket and in a drawer where all my docs are, I sent it in immaculate condition; and I got it back bent in half and the paper looks like it's been passed around a lot. It's not torn or dirty but let's say I sent it in excellent condition, and got it back in a good condition. But I can't be bothered to raise any complaints or anything, I'm just happy I finished this long and frustrating chapter of my life now!