Ok, so I am not sure how to keep cam just now. I have emailed Further Nationality Enquiries two days ago to follow up on our applications. They said they couldn't provide information as we have applied less then 6 months ago (we applied on 4th March - which 5 months now and had biometric appointment on 31st March). I then replied back and asked when is the 6 months calculated from - is it from the online application (4th March) or the UKVCAS biometric app (31st March). I now received a response as follows:
"Dear xxxx,
Thank you for contacting the Further Nationality Enquiry email inbox.
The 6 month service standard start’s when the appliction is received by UKVI, you application’s were received on the 4th August.
Decisions on nationality applications are usually made within 6 months of submission, although some applications can take longer. You will be told if you need to provide more information to help with your application.
For further information on citizenship applications after they have been submitted, please visit:
www.gov.uk/apply-citizenship-spouse/after-youve-applied
We believe we have addressed all the points you have raised. If you have any further questions please contact us at:
www.gov.uk/contact-ukvi-inside-outside-uk."
So they are saying that they only received our applications yesterday and the 6months will start from yesterday? I am soooo angry, I am literally in tears just now, this is so unfair!
Can someone help me out how and where I can raise a complaint? This is so unacceptable service, I knew that they were rubbish but this.... I am literally losing the plot just now... Please, help me out with suggestions. I need these things sorted because the primary school applications start from September and need our status cleared in order to get the applications sorted for my daughter. I am in total panic and really heartbroken, just cannot believe this....