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Congratulations on your approvals!EniB88 wrote: ↑Mon Aug 16, 2021 3:29 pmSo, I have decided to drop a line to Citizenship.Support@homeoffice.gov.uk to check as our 6-month mark fast approaching. They replied back within a few hours only, and confirmed our approval! We are over the moon right now, thank you all, your messages and suggestions have been a huge help <3 We are now waiting for the invitation for ceremony, then passport applications and finally reaching the end of our immigration journey.
Hi Echinol,Echinol wrote: ↑Mon Aug 16, 2021 9:43 pmHi everybody,
I received standard service email on 4th of August then radio silence. No replies to my emails even if I’m asking biometric issue resolved or not. Any experienced member can comment why I have received this email even if being late is their fault, why is affecting me? It’s really disturbing - as a customer I have done everything on time, correct and proper but the service they are giving is really disappointing. And on this point I’m thinking to raise formal complaint.
Thanks.
Do not worry I think you will hear back very soon then, as a lot of us who applied around the same or similar times are getting answers now, so I am sure you will too. I believe that they weren't going to reply to me if the decision was not made yet, so they are probably still in process with your case. Home Office works with external companies, waiting for confirmations from HMRC etc to confirm that you indeed paid tax etc so these are all factors which can slow it down. Wishing you best of luck, you will hear back soon about your decision tooMrsdoc wrote: ↑Tue Aug 17, 2021 12:36 amCongratulations on your approvals!EniB88 wrote: ↑Mon Aug 16, 2021 3:29 pmSo, I have decided to drop a line to Citizenship.Support@homeoffice.gov.uk to check as our 6-month mark fast approaching. They replied back within a few hours only, and confirmed our approval! We are over the moon right now, thank you all, your messages and suggestions have been a huge help <3 We are now waiting for the invitation for ceremony, then passport applications and finally reaching the end of our immigration journey.
I am on the other hand still waiting and quite frankly fuming at the delay in my application.
I emailed on the 11th of August on Citizenship.Support@homeoffice.gov.uk and didn’t get any response nor acknowledgement on my email.
I see that there’s quite a few applicants have been approved within a few past days who were also waiting like me.
I am now worried ….
Thank you for your kind words . Yes, I’m trying to keep positive and think rational about it.I did however email this morning to FurtherNationalityEnquiries@homeoffice.gov.uk and received an automated response with “wait for 20 working days and so on….” but at least there was a response. Then I sent another email back to Citizenship.Support@homeoffice.gov.uk and there wasn’t even an automated acknowledgment of my email again .EniB88 wrote: ↑Tue Aug 17, 2021 9:02 amDo not worry I think you will hear back very soon then, as a lot of us who applied around the same or similar times are getting answers now, so I am sure you will too. I believe that they weren't going to reply to me if the decision was not made yet, so they are probably still in process with your case. Home Office works with external companies, waiting for confirmations from HMRC etc to confirm that you indeed paid tax etc so these are all factors which can slow it down. Wishing you best of luck, you will hear back soon about your decision tooMrsdoc wrote: ↑Tue Aug 17, 2021 12:36 amCongratulations on your approvals!EniB88 wrote: ↑Mon Aug 16, 2021 3:29 pmSo, I have decided to drop a line to Citizenship.Support@homeoffice.gov.uk to check as our 6-month mark fast approaching. They replied back within a few hours only, and confirmed our approval! We are over the moon right now, thank you all, your messages and suggestions have been a huge help <3 We are now waiting for the invitation for ceremony, then passport applications and finally reaching the end of our immigration journey.
I am on the other hand still waiting and quite frankly fuming at the delay in my application.
I emailed on the 11th of August on Citizenship.Support@homeoffice.gov.uk and didn’t get any response nor acknowledgement on my email.
I see that there’s quite a few applicants have been approved within a few past days who were also waiting like me.
I am now worried ….
Hi EniB88,EniB88 wrote: ↑Tue Aug 17, 2021 8:59 amHi Echinol,Echinol wrote: ↑Mon Aug 16, 2021 9:43 pmHi everybody,
I received standard service email on 4th of August then radio silence. No replies to my emails even if I’m asking biometric issue resolved or not. Any experienced member can comment why I have received this email even if being late is their fault, why is affecting me? It’s really disturbing - as a customer I have done everything on time, correct and proper but the service they are giving is really disappointing. And on this point I’m thinking to raise formal complaint.
Thanks.
Which email address did you email to? I have emailed to nationalityenquiries@homeoffice.gov.uk and NationalitySupportTeamFMT@homeoffice.gsi.gov.uk and never received any answer from these two, apart from an automated standard message. I then emailed to furthernationalityenquiries@homeoffice.gov.uk two weeks ago, they said that they cannot inform me where the progress is as we are below the 6-month mark. Time is a bit tight for us, as we have to do primary school applications for my daughter from September so I dropped a line yesterday to Citizenship.Support@homeoffice.gov.uk and they got back within a matter of a few hours, I guess only because the decision has been made so they had some information they could share. I believe they weren't going to reply if my case wasn't yet decided.
Best of luck, I am sure you will hear back very soon Fingers crossed
oh dear. In this case, what I can suggest is to contact your local MP. Your 6-month wait is over without a word from Home Office so you have the right to contact your local MP. This should help move the process.Echinol wrote: ↑Tue Aug 17, 2021 12:23 pmHi EniB88,EniB88 wrote: ↑Tue Aug 17, 2021 8:59 amHi Echinol,Echinol wrote: ↑Mon Aug 16, 2021 9:43 pmHi everybody,
I received standard service email on 4th of August then radio silence. No replies to my emails even if I’m asking biometric issue resolved or not. Any experienced member can comment why I have received this email even if being late is their fault, why is affecting me? It’s really disturbing - as a customer I have done everything on time, correct and proper but the service they are giving is really disappointing. And on this point I’m thinking to raise formal complaint.
Thanks.
Which email address did you email to? I have emailed to nationalityenquiries@homeoffice.gov.uk and NationalitySupportTeamFMT@homeoffice.gsi.gov.uk and never received any answer from these two, apart from an automated standard message. I then emailed to furthernationalityenquiries@homeoffice.gov.uk two weeks ago, they said that they cannot inform me where the progress is as we are below the 6-month mark. Time is a bit tight for us, as we have to do primary school applications for my daughter from September so I dropped a line yesterday to Citizenship.Support@homeoffice.gov.uk and they got back within a matter of a few hours, I guess only because the decision has been made so they had some information they could share. I believe they weren't going to reply if my case wasn't yet decided.
Best of luck, I am sure you will hear back very soon Fingers crossed
I sent emails to nationalityenquiries@homeoffice.gov.uk, NationalitySupportTeamFMT@homeoffice.gov.uk and Citizenship.Support@homeoffice.gov.uk. I was always getting replies from NationalitySupportTeamFMT@homeoffice.gov.uk but after they sent me standard service email on 4th of August they stopped to reply to my emails. This Saturday (21/8/2021) my 6 month is finishing. And only thing like everybody else i am waiting and praying.
Thanks.
Hi themisc,themisc wrote: ↑Tue Aug 17, 2021 9:29 pmemailed nationalitysupportfmt@.. a while ago - still nothing
emailed furthernationalityenquiries@.. a week ago - automated message 20 days - still no response
will try citizenship.support@ too
It's been almost 8 months since the online application and almost 7 months since biometrics
MP tbd if all this emailing leads nowhereEchinol wrote: ↑Tue Aug 17, 2021 9:33 pmHi themisc,themisc wrote: ↑Tue Aug 17, 2021 9:29 pmemailed nationalitysupportfmt@.. a while ago - still nothing
emailed furthernationalityenquiries@.. a week ago - automated message 20 days - still no response
will try citizenship.support@ too
It's been almost 8 months since the online application and almost 7 months since biometrics
Something happened on home office side that we don’t know. Only funny thing I guess they all took annual leaves at the same time btw did you contact your local MP?
Having the same issues with them not responding. I have sent maybe 10emails to all those known email addresses. Basically my case is that I had my application approved, but my invitation letter was either lost or not sent at all. I got one response where they said they will resend my invitation letter via tracked delivery and via email. That was week ago and nothing since. My case has been escalated already, but no result either.EniB88 wrote: ↑Tue Aug 17, 2021 12:31 pmoh dear. In this case, what I can suggest is to contact your local MP. Your 6-month wait is over without a word from Home Office so you have the right to contact your local MP. This should help move the process.Echinol wrote: ↑Tue Aug 17, 2021 12:23 pmHi EniB88,EniB88 wrote: ↑Tue Aug 17, 2021 8:59 amHi Echinol,Echinol wrote: ↑Mon Aug 16, 2021 9:43 pmHi everybody,
I received standard service email on 4th of August then radio silence. No replies to my emails even if I’m asking biometric issue resolved or not. Any experienced member can comment why I have received this email even if being late is their fault, why is affecting me? It’s really disturbing - as a customer I have done everything on time, correct and proper but the service they are giving is really disappointing. And on this point I’m thinking to raise formal complaint.
Thanks.
Which email address did you email to? I have emailed to nationalityenquiries@homeoffice.gov.uk and NationalitySupportTeamFMT@homeoffice.gsi.gov.uk and never received any answer from these two, apart from an automated standard message. I then emailed to furthernationalityenquiries@homeoffice.gov.uk two weeks ago, they said that they cannot inform me where the progress is as we are below the 6-month mark. Time is a bit tight for us, as we have to do primary school applications for my daughter from September so I dropped a line yesterday to Citizenship.Support@homeoffice.gov.uk and they got back within a matter of a few hours, I guess only because the decision has been made so they had some information they could share. I believe they weren't going to reply if my case wasn't yet decided.
Best of luck, I am sure you will hear back very soon Fingers crossed
I sent emails to nationalityenquiries@homeoffice.gov.uk, NationalitySupportTeamFMT@homeoffice.gov.uk and Citizenship.Support@homeoffice.gov.uk. I was always getting replies from NationalitySupportTeamFMT@homeoffice.gov.uk but after they sent me standard service email on 4th of August they stopped to reply to my emails. This Saturday (21/8/2021) my 6 month is finishing. And only thing like everybody else i am waiting and praying.
Thanks.
Fingers crossed that this makes it faster and hear back ASAP.
May I ask what kind of letter the council asked for?mbhm wrote: ↑Tue Aug 17, 2021 11:18 pmHaving the same issues with them not responding. I have sent maybe 10emails to all those known email addresses. Basically my case is that I had my application approved, but my invitation letter was either lost or not sent at all. I got one response where they said they will resend my invitation letter via tracked delivery and via email. That was week ago and nothing since. My case has been escalated already, but no result either.EniB88 wrote: ↑Tue Aug 17, 2021 12:31 pmoh dear. In this case, what I can suggest is to contact your local MP. Your 6-month wait is over without a word from Home Office so you have the right to contact your local MP. This should help move the process.Echinol wrote: ↑Tue Aug 17, 2021 12:23 pmHi EniB88,EniB88 wrote: ↑Tue Aug 17, 2021 8:59 amHi Echinol,Echinol wrote: ↑Mon Aug 16, 2021 9:43 pmHi everybody,
I received standard service email on 4th of August then radio silence. No replies to my emails even if I’m asking biometric issue resolved or not. Any experienced member can comment why I have received this email even if being late is their fault, why is affecting me? It’s really disturbing - as a customer I have done everything on time, correct and proper but the service they are giving is really disappointing. And on this point I’m thinking to raise formal complaint.
Thanks.
Which email address did you email to? I have emailed to nationalityenquiries@homeoffice.gov.uk and NationalitySupportTeamFMT@homeoffice.gsi.gov.uk and never received any answer from these two, apart from an automated standard message. I then emailed to furthernationalityenquiries@homeoffice.gov.uk two weeks ago, they said that they cannot inform me where the progress is as we are below the 6-month mark. Time is a bit tight for us, as we have to do primary school applications for my daughter from September so I dropped a line yesterday to Citizenship.Support@homeoffice.gov.uk and they got back within a matter of a few hours, I guess only because the decision has been made so they had some information they could share. I believe they weren't going to reply if my case wasn't yet decided.
Best of luck, I am sure you will hear back very soon Fingers crossed
I sent emails to nationalityenquiries@homeoffice.gov.uk, NationalitySupportTeamFMT@homeoffice.gov.uk and Citizenship.Support@homeoffice.gov.uk. I was always getting replies from NationalitySupportTeamFMT@homeoffice.gov.uk but after they sent me standard service email on 4th of August they stopped to reply to my emails. This Saturday (21/8/2021) my 6 month is finishing. And only thing like everybody else i am waiting and praying.
Thanks.
Fingers crossed that this makes it faster and hear back ASAP.
My council asked me to send them recorded delivery letter, which I did, but no response too.
Going to contact my MP tomorrow. It is quite worrying as the registrar office said that the document they have with my name is due to expire in one month but they also refuse to book me for a ceremony without the invitation letter.
I can see that lots of February applications are having issues, but the total lack of communication from HO is causing even more pain.
Hi Echinol, I’ve been meaning to ask you about any progress on your application but seems you’re still waiting same as me . I do not understand whyyyy it’s taking them so much time !??? My 6 months mark was yesterday and still no news. I even contacted my old neighbour just to check whether there was any post for me at my old address.I moved house 2 months later I submitted my application and updated HO immediately but I have no trust in them.
Hi - I just hit my 7-month mark yesterday, unfortunately no response at all. Update from HO 2.5 weeks ago after a chaser but with standard reply about processing as normal but delay due to COVID
Hi Mrsdoc,Mrsdoc wrote: ↑Thu Aug 26, 2021 11:24 pmHi Echinol, I’ve been meaning to ask you about any progress on your application but seems you’re still waiting same as me . I do not understand whyyyy it’s taking them so much time !??? My 6 months mark was yesterday and still no news. I even contacted my old neighbour just to check whether there was any post for me at my old address.I moved house 2 months later I submitted my application and updated HO immediately but I have no trust in them.
What’s going on???! This is really frustrating, especially seeing a lot of later applications as late as May getting approvals by now !
I’m exhausted too just by constantly thinking about it. Of course, I now think that my case must be a non-straightforward one and it makes me paranoid. We just don’t know,do we .Echinol wrote: ↑Fri Aug 27, 2021 10:27 amHi Mrsdoc,Mrsdoc wrote: ↑Thu Aug 26, 2021 11:24 pmHi Echinol, I’ve been meaning to ask you about any progress on your application but seems you’re still waiting same as me . I do not understand whyyyy it’s taking them so much time !??? My 6 months mark was yesterday and still no news. I even contacted my old neighbour just to check whether there was any post for me at my old address.I moved house 2 months later I submitted my application and updated HO immediately but I have no trust in them.
What’s going on???! This is really frustrating, especially seeing a lot of later applications as late as May getting approvals by now !
No update or no outcome. I started to find excuses; now it’s bank holiday weekend-most of people on annual leaves. But I’m exhausted. Btw I emailed my MP and also called contact HO to open the case to track application with call reference. And I think I did all I can do. After this I decided I just gave up to chase them. As you and other people I’ll continue to wait.
Hi Mrsdoc,Mrsdoc wrote: ↑Fri Aug 27, 2021 1:04 pmI’m exhausted too just by constantly thinking about it. Of course, I now think that my case must be a non-straightforward one and it makes me paranoid. We just don’t know,do we .Echinol wrote: ↑Fri Aug 27, 2021 10:27 amHi Mrsdoc,Mrsdoc wrote: ↑Thu Aug 26, 2021 11:24 pmHi Echinol, I’ve been meaning to ask you about any progress on your application but seems you’re still waiting same as me . I do not understand whyyyy it’s taking them so much time !??? My 6 months mark was yesterday and still no news. I even contacted my old neighbour just to check whether there was any post for me at my old address.I moved house 2 months later I submitted my application and updated HO immediately but I have no trust in them.
What’s going on???! This is really frustrating, especially seeing a lot of later applications as late as May getting approvals by now !
No update or no outcome. I started to find excuses; now it’s bank holiday weekend-most of people on annual leaves. But I’m exhausted. Btw I emailed my MP and also called contact HO to open the case to track application with call reference. And I think I did all I can do. After this I decided I just gave up to chase them. As you and other people I’ll continue to wait.
You’ve mentioned you called contact HO to open a case, can you provide some more info on that so I can follow this procedure as well?
I’m relay hopping that we’ll hear from them soon as it’s getting ridiculous now!
Thanks Echinol!Echinol wrote: ↑Fri Aug 27, 2021 1:56 pmHi Mrsdoc,Mrsdoc wrote: ↑Fri Aug 27, 2021 1:04 pmI’m exhausted too just by constantly thinking about it. Of course, I now think that my case must be a non-straightforward one and it makes me paranoid. We just don’t know,do we .Echinol wrote: ↑Fri Aug 27, 2021 10:27 amHi Mrsdoc,Mrsdoc wrote: ↑Thu Aug 26, 2021 11:24 pmHi Echinol, I’ve been meaning to ask you about any progress on your application but seems you’re still waiting same as me . I do not understand whyyyy it’s taking them so much time !??? My 6 months mark was yesterday and still no news. I even contacted my old neighbour just to check whether there was any post for me at my old address.I moved house 2 months later I submitted my application and updated HO immediately but I have no trust in them.
What’s going on???! This is really frustrating, especially seeing a lot of later applications as late as May getting approvals by now !
No update or no outcome. I started to find excuses; now it’s bank holiday weekend-most of people on annual leaves. But I’m exhausted. Btw I emailed my MP and also called contact HO to open the case to track application with call reference. And I think I did all I can do. After this I decided I just gave up to chase them. As you and other people I’ll continue to wait.
You’ve mentioned you called contact HO to open a case, can you provide some more info on that so I can follow this procedure as well?
I’m relay hopping that we’ll hear from them soon as it’s getting ridiculous now!
I called the number on gov.uk website that’s 0300 790 6268- option 2-2-2 then they are asking full name, surname, UAN, application date, mobile no, email address and giving you a call reference no and saying it will take 15 working days. If not hear then call back and give this call ref no and they will check. I am sure we will hear soon but without knowing what is exactly happening background it makes people really frustrated I think.
Thanks.