Hi everyone,
Today I received my documents back and the envelope was folded and the certificate all creased. I sent it to them in a plastic pocket and in a hardback envelope, which was placed in another bubble envelope, so it can't have been damaged on the way to them.
What's the best course of action?
Also, if I order a replacement, would that say duplicate or indicate in any way that it's a replacement? Would I have to send my current certificate to them or can I keep it?
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