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was this cover letter not uploaded with your second (ILR ) application?
Complaints to the HO take a long time to resolve.
What did the cover letter contain? You couldn't have asked for a variation at the time you submitted the extension application because that was the only application you had at the time. The cover letter, if any, should have been submitted with the later SET(O) application but it wasn't strictly speaking necessary if in the SET(O) application you indicated that you had an another application pending and gave its reference No.
No You need to follow the correct channel mentioned above to ask for an administrative review.