G Dog wrote: ↑Mon Mar 28, 2022 1:52 pm
To answer your questions:
1- applied online 23/09/21
2-original documents returned 10/01/22
3- additional information requested 20/12/21 (sent in to them that day too)
4- new documents received and went to back of queue. New issue date 08/03/22. Still waiting, and still says application being processed. Progress bar still around 60%
Were you able to get ahold of anyone via webchat or voice call? Webchat was closed, so I called today because my tracker bar has been stuck on verifying for 2 weeks and 5 days. Voice automated call says a review can be made if the delay is longer than expected issue date, only if the tracker shows "being processed". If it's at "verifying", they can't review to see what's the hold up. I read on the passport page that this is the order...
"Application received: We have received your Passport Online application. We cannot process it until you send us, by post, the required supporting documents.
Alert: We have received your application. You must submit your supporting documents to proceed with the application.
Processing application: We have received your supporting documents. We are now verifying these documents.
Processing application: Your application is being processed.
Printing: Your Passport book is being printed. Any documents submitted will be returned separately."