Hello
On April 9 I received my British passport.
I gave it a couple of weeks to receive my supporting documents but as of today I didn't receive anything.
I called the HMPO and they said that the supporting documents have been sent out on April 12 at 8:19pm and suggested I call TNT.
I did. TNT says they have never received a pick up order and suggested to go back to the HMPO.
HMPO first said that the documents were never sent. Then the lady managed to read through the system and confirmed that documents were sent on April 12 (8:19 am, AM THIS TIME??).
So I called back TNT. TNT said again that they never received a pick up order and they don't have the documents. The agent literally said "the passport office is lying to you because they have backlogs".
I am now very confused on what is going on.
Anyone else experiencing this?
This is utter DISGUST.
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