Passport application: HMPO has not received the original foreign passport

[cuongle]

Hi All,

One of my kid's passport application timeline:

Documents received 10:14am on 4 May 2022
Application received 4:57pm on 25 April 2022
Identity details received 4:57pm on 25 April 2022
Email sent to person confirming your identity 3:35pm on 25 April 2022
Ask someone to confirm your identity 2:55pm on 25 April 2022
Application submitted 2:55pm on 25 April 2022

I did send supporting documents (Naturalisation Certificate and Original foreign passport) on 26 April and document was delivered on 28 Arpil with signature and application status updated to 'Documents received'.

Today I got an email from HMPO to let me know they have not received the original passport and asked me to send it.

How I deal with my case like this? which contact I need to call to ask HMPO to check the documents again as I did send original passport on 26 April?

Thanks

[mesn]

Hi All,

One of my kid's passport application timeline:

Documents received 10:14am on 4 May 2022
Application received 4:57pm on 25 April 2022
Identity details received 4:57pm on 25 April 2022
Email sent to person confirming your identity 3:35pm on 25 April 2022
Ask someone to confirm your identity 2:55pm on 25 April 2022
Application submitted 2:55pm on 25 April 2022

I did send supporting documents (Naturalisation Certificate and Original foreign passport) on 26 April and document was delivered on 28 Arpil with signature and application status updated to 'Documents received'.

Today I got an email from HMPO to let me know they have not received the original passport and asked me to send it.

How I deal with my case like this? which contact I need to call to ask HMPO to check the documents again as I did send original passport on 26 April?

Thanks

Takes then few weeks to acknowledge the document reception. Do check the passport timelines thread.

[cuongle]

[quote=mesn post_id=2071242 time=1653130517 user_id=237809]
[quote=cuongle post_id=2071153 time=1653060548 user_id=226428]
Hi All,

One of my kid's passport application timeline:

Documents received 10:14am on 4 May 2022
Application received 4:57pm on 25 April 2022
Identity details received 4:57pm on 25 April 2022
Email sent to person confirming your identity 3:35pm on 25 April 2022
Ask someone to confirm your identity 2:55pm on 25 April 2022
Application submitted 2:55pm on 25 April 2022

I did send supporting documents (Naturalisation Certificate and Original foreign passport) on 26 April and document was delivered on 28 Arpil with signature and application status updated to 'Documents received'.

Today I got an email from HMPO to let me know they have not received the original passport and asked me to send it.

How I deal with my case like this? which contact I need to call to ask HMPO to check the documents again as I did send original passport on 26 April?

Thanks
[/quote]

Takes then few weeks to acknowledge the document reception. Do check the passport timelines thread.
[/quote]

Thank you for the response,

On the timeline, the documents were received at 4 May. However, I got the email from HMPO to ask to send the passport (identity document), which I did sent together with Naturalisation Certificate, that's really confusing and worried for me.

[mesn]

Hi All,

One of my kid's passport application timeline:

Documents received 10:14am on 4 May 2022
Application received 4:57pm on 25 April 2022
Identity details received 4:57pm on 25 April 2022
Email sent to person confirming your identity 3:35pm on 25 April 2022
Ask someone to confirm your identity 2:55pm on 25 April 2022
Application submitted 2:55pm on 25 April 2022

I did send supporting documents (Naturalisation Certificate and Original foreign passport) on 26 April and document was delivered on 28 Arpil with signature and application status updated to 'Documents received'.

Today I got an email from HMPO to let me know they have not received the original passport and asked me to send it.

How I deal with my case like this? which contact I need to call to ask HMPO to check the documents again as I did send original passport on 26 April?

Thanks

Takes then few weeks to acknowledge the document reception. Do check the passport timelines thread.

Thank you for the response,

On the timeline, the documents were received at 4 May. However, I got the email from HMPO to ask to send the passport (identity document), which I did sent together with Naturalisation Certificate, that's really confusing and worried for me.

I meant here : british-citizenship/british-passport-ap ... -8700.html

There is a 2-3 week delay between them receiving the docs and confirming. In the interim, they keep sending these system generated reminder emails.

[cuongle]

HMPO did update status to Document received at 4 May as below:


[highlight=yellow]Documents received 10:14am on 4 May 2022[/highlight]
Application received 4:57pm on 25 April 2022
Identity details received 4:57pm on 25 April 2022
Email sent to person confirming your identity 3:35pm on 25 April 2022
Ask someone to confirm your identity 2:55pm on 25 April 2022
Application submitted 2:55pm on 25 April 2022


But I still get the email/text from HMPO to ask me to send the passport again, that's so confusing and worrying for me as I am not sure my suppoting document get lost or not

thanks