CR001 wrote: ↑Sun Nov 06, 2022 7:46 pm
When exactly did you apply for your British passport and send the documents?
What evidence do you have that HMPO has lost your documents?
Thanks for your reply ,
I applied on 30 September
I sent my two origin country passports ( one expired one and other valid one and my naturalisation certificate) for my first uk passport application but documents are lost.
Documents are lost by Royal Mail not by HMPO . And is confirmed by Royal Mail that they are lost . Bcz I sent by special delivery and tracking number is stuck on the beginning, I called Royal Mail went to there delivery centre either and they said it’s lost and same HMPO confirmed that they never received it.
I applied for replacement of my documents, I got my origin country passport from my embassy but waiting for copy naturalisation certificate,
citizenship.support@homeoffice.gov.uk sent me email after one week of applying that I would get it in seven days but now 13 days have passed nothing arrived .I sent late a lot of emails to then but never get any reply.
How long would it take to have a duplicate certificate and why citizenship.support sent me email for 7 days .?