Post
by 2002sailing » Sun May 22, 2005 9:21 pm
24 March
my second new application with all my original certificates was received by Doncaster. proof of deliveried was provided. at the same time, my application was lost.
8 April
I started looking for my lost application, it's a long long way.
...........
30th May
I have sent a review request on March 14, There was no any response from HSMP,so I sent a new application on March 22, up to now, HSMP team said they didnot received my new application. So I have request
a proof of signature from Royal Mail.and sent it to Customer Service. What I can do if they still deny they received my application? All my original certificates such as degree
certificate are in my application package.
Latest Update: They deny receiving my application although I have sent
the copy of signature. and confirm that my application was lost. They did not take money from my credit card.
6th June
I have received following letter from Doncaster, it confused me.
I believe the second application is always not free till I read the letter below, anyone can help me to analysis:
To clarify
As your second application was a duplication it was unnecessary for anotherpayment to be taken. For this reason therefore the Payment Processing Centre would forward your documents on to the HSMP team to casework. Doncaster do not hold on to anyone's applications, and, as in your case, there is not reason.
Hope this helps
Regards
it's the first time to hear that second application is free. I believe the second application is always not free till I read the letter above. OK, although it's strange ,I will keep on because of hope. try to contact HSMP team, but was advised they cannot find my application, asked me to consult Doncaster.
7th June
I have called Doncaster, again, they insist they have sent my application to HSMP team, but didnot provide me the internal tracking number,only gave me the general enquary number:01142591894. Hope is less and less.
8th June
bad news, Doncaster insisted they has passed my application to HSMP,but failed to provide the date and internal No. of my application. Under this circumstance, they push me to HSMP team, I can imagine the result, HSMP team will deny they received my application again, because there was no evidence to show that Doncaster post my application to them. so I was pushed between Doncaster and HSMP again and again, I was tired, so tired, dhavaluk' opinion was correct: Doncaster team, doesn't want to take that blaim on them, so they are just trying to escape by saying this, and just want to push me to HSMP team, situation gets worse and worse. I has spent two months to find my lost application, what I can do now?
13th June
I receive final result from HO, they said lots of words,but nothing has been said indeed.
"Thank you for your email
Despite a thorough search by the HSMP Team they have been unable to locate
your 2nd application. As no payment was taken by the Payment Processing
Centre your application would have either been returned back to yourself,
which there is no record of there being a reason for, or as is more likely,
sent on to the HSMP Team via Internal mail.
Unfortunately your next course of action will be to write in to our Customer
Relations Team advising them of the situation and seeking recompense ."
second letter:
As per our previous email we can only re-iterate that the application has
not been lost or is still held at the Doncaster Payment Processing Centre as
they do not retain any applications-they simply process a payment were
necessary and send it on for caseworking. They have neither the facility nor
is it part of their contract with the Home Office to hold on to any
applications. The Charging Team is simply a go-between for Business Teams
and the Doncaster Payment Processing Centre-we are not in the same
location-and our department has been set up to help with any payment
problems. Applications are sent on to HSMP for caseworking from Doncaster,
the Charging Team does not receive any cases.
We cannot comment on the system used by Doncaster when internal mail is sent
on to the HSMP team, it would be the responsibility of HSMP to set up their
own way to of recording this.
As we have already mentioned, Doncaster feel there was no reason to send the
application back so they do not have a registered parcel number to provide.
We have now unfortunately covered every possible avenue to locate your 2nd
application without any success and we can only again apologise and advise
you to send all your facts, in writing in, to the Customer Relations Team as
a compensation claim.
Yours sincerely
14th June
Third letter from Doncaster:
Dear Sir
As per our previous e-mails, we have now exhausted all searches of all
locations to no avail.
Please contact our Customer Relation Team at the following address:
Customer Relations Team
WPUK
PO Box 3468
Sheffield
S3 8WA
Regards
Charging Team
Last edited by
2002sailing on Tue Jun 14, 2005 12:48 pm, edited 20 times in total.