My parents applied for a visit visa from Bangladesh on the 27th of June, Tuesday. Today is the 18th July, Tuesday. And, today it's going to be more than 3 weeks.
In the UKVI website, it shows customer service agreement for this type of visa is 3 weeks.
We didn't get any decision, also VFS website doesn't show any update.
It just shows the application submitted to the UKVI.
In this case, what steps can I take to find out how long will the application take? Or what's the reason? How to chargeback UKVI for breaching customer service agreements?
I had planned the timeline according to my graduation ceremony and now they have ruined the timeline for them to attend that.
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