E vetting ineligible

[Blessings123]

Hi. I am looking for an advice. I submitted my e vetting consent in May and put the current address of that time in form. We relocated to a different address in June and I got my address updated with the department by sending the form and also got confirmation of same as well. However, Today I received email from e vetting that her application is ineligible and reason was that they said if I want to update her address then send a letter. (No idea why they said that as I didn’t make any change of address request on e vetting form)
When I checked my online account the application is showing as completed (not under additional information)
Any advice?
I have sent email to department already. Should I fill another e vetting or wait for them to reply
Thanks

[tugii20]

yes, wait for reply from official

[JSF222]

Similar thing happened to me. Got email to state evetting deemed Ineligible with the reason 'please add county'. But logged in and its marked as completed. No instruction as to how to update or if I need to submit a new one and wait another 2 months.

Annoying thing is I completed all mandatory fields including 1st and 2nd line of address and eir code. Not even sure who to contact as no-one seems to get a reply.

[White_Pearl]

I had the same. But there are instructions in it how to proceed with it.

[Julyreign]

Hi

Can I confirm what instructions they gave if you don't mind.

My email was quite peculiar as I never actually got any remarks as to why it was deemed Ineligible.

[White_Pearl]

What I had done wrong was mentioned in the email, the way how to correct it and got a new invite aswell.

[Julyreign]

They must have made a mistake with mine. I emailed citizenship vetting who have since sent me a new link and stated reason. Quite ridiculous that the country being missing on the address is an issue yet Eircode noted down.
Thanks anyway

[JSF222]

Which email did you use? They stated the reason for me (missing county which was not a mandatory field, and I had added my eir code). But no new link. I simply submitted a new form but I better clarify with them.