Hi,
I applied for a name change in the passport via online service and submitted all the documents.
A few days later, I was asked to confirm the identity of the applicant and was told that a form will be posted to me.
The issue is that I never received any form in the post and when I called the office, they told me to use a form available in the post office.
Has someone faced a similar issue? Is the form expected from HMPO for identity same as the one available in post office for passport application?
Any help will be appreciated.
Message from HMPO - "You need to ask someone to fill in and sign a form to confirm your identity. This is known as getting a countersignature.
We’ve posted a form to you."
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