I finally received my Home office invitation letter by Email about 2 weeks ago.
I have been trying to book the citizenship ceremony with Tower hamlets (london) for the past few days.
The email does say to give it a day so I presume this is long enough.
The council website needs you to enter the Home office reference number which looks like xxxx-xxxx-xxxx- xxxx (ie 16 digits separated every 4 digits by a dash). It also needs you to enter your name which i am doing exactly as addressed in the email.
However, the website keeps saying
Is this something of concern ? any advice is appreciated.Your record cannot be retrieved. There are a few reasons this could be.
You have inputted the incorrect Home Office reference
You have inputted your name differently to how it appears on the Home Office invitation
You already have a ceremony booked
Your certificate has not been received by us
thanks.