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2002sailing wrote:I have received following letter from HSMP, it confused me.
I believe the second application is always not free till I read the letter below, anyone can help me to analysis:
To clarify
As your second application was a duplication it was unnecessary for anotherpayment to be taken. For this reason therefore the Payment Processing Centre would forward your documents on to the HSMP team to casework. Doncaster do not hold on to anyone's applications, and, as in your case, there is not reason.
Hope this helps
Regards
Listen, don't give up. This is usual matter when somebody doesn't want to take reponsibility for other, but you should remember that you need to found your case. I would now arrange a fax explanation of your ENTIRE situation: that you shipped your application on the date XX/XX/2005, it arrived to Doncaster on XX/XX/2005. You then spoke to Doncaster and they claim to move your application to Sheffield on date XX/XX/2005. I would make a mass faxing everyday several times a day to MAKE them move and look for it. But be careful with the dates! For sure they have records in the system - and if you are not exact about dates they will use it as a reason to decline your requests. Hey, I've done the same with my case when it 'suddenly' disappeared in between Sheffield and Doncaster. Don't accept their silly answers - you need to follow your own way to get the case found.. In short, make the next step: arrange a letter and start faxing it to HO in the morning 3 times, in the afternoon - 3 and same in the evening. They will answer very soon, you'll see.2002sailing wrote:what I can do?
2002sailing wrote:Third letter from Doncaster:
Dear Sir
As per our previous e-mails, we have now exhausted all searches of all
locations to no avail.
Please contact our Customer Relation Team at the following address:
Customer Relations Team
WPUK
PO Box 3468
Sheffield
S3 8WA
Regards