Using app ILR Protection route(SET P) no passport

[Hen61]

Hi I’m helping someone complete a SET P. We want to use the app which is straightforward but it’s asking if the name on the BRP corresponds with the name on the passport but she’s never had a passport - she entered on false docs years ago as a 17yr old child. But no option to state that. Does that mean we have to apply online and enrol biometrics?

[CR001]

She has to apply online and attend a biometric appointment.

The app wont be avilable to her. As an aside, even if the app was available, she would still have to complete the online application form.

[Hen61]

Thanks very much

[Patelboy]

Hi , it doesn’t matter you can still apply using the apps which is also quick