I never received a physical letter?

[_jms_]

I'm a bit confused and not sure if this just hasn't arrived yet or if a piece of post has gone MIA. I received a link to do e-vetting today (YAY!) but in the email it states:

"The citizenship reference number for your application is the reference number provided on the acknowledgement letter provided by Citizenship Division (in the format 11111111-Citz-11)"

In the email confirming my online application I was provided with an acknowledgement number that looks nothing like that. There was also a number near it indicating I paid the application fee, but that also looks nothing like this. I tried both numbers, but neither were accepted. I know in the past when I have received letters pertaining to visas there would be an application number provided with a similar format to what they are requesting, but I haven't received anything paper related to visas since before the pandemic. (Unless you count that letter they give regarding your renewed resident card). I'm just not sure if I need to reach out to immigration or not and would rather not add to their email mountain if possible. Suggestions please? I want to get this in ASAP!

[peace23]

Hi there, they should have sent you an acknowledgement letter which includes Application number and person ID Number . The email you received is just automated email . Maybe try to send them an email. They do read all emails,but they don't respond to all of them as I have noticed.

[_jms_]

Thank you!

[Leo99]

They got rid of the physical letter. No more physical letters

[human_ie]

They attach a PDF to an email with e-vetting invitation. That PDF contains the number you are looking for.

[_jms_]

Oh my god thank you!!!!