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Get the Home Office’s reply in writing and present it to the Indian High Commission in lieu of a valid UK visa.
I think (I'm not sure) that the Indian High Commission would issue an Indian passport only to Indian citizens legally resident in the UK. So it would not issue a replacement passport to Indians who are visiting the UK, for instance. So, essentially the sticking point is that the OP's mother needs to prove that she is currently legally resident in the UK.
She is legally resident in the UK (but has difficulty in confirming it due to the Indian High Commission’s misunderstanding of her expired CoE-RoA).secret.simon wrote: ↑Sat Aug 31, 2024 7:45 amI think (I'm not sure) that the Indian High Commission would issue an Indian passport only to Indian citizens legally resident in the UK.
At the end of the day, a legal status only has the same strength as its proof. If she can't prove it, that legal status effectively does not exist.
My mother has been living in the UK for 50 years and never applied for a British passport because of family property she has in India. The Indian government can change laws restricting foreign passport holders to hold certain land or assets so she kept her Indian passport to avoid complex situations.secret.simon wrote: ↑Sat Aug 31, 2024 7:45 amI think (I'm not sure) that the Indian High Commission would issue an Indian passport only to Indian citizens legally resident in the UK. So it would not issue a replacement passport to Indians who are visiting the UK, for instance. So, essentially the sticking point is that the OP's mother needs to prove that she is currently legally resident in the UK.
Most likely, the Indian High Commission would issue an Emergency Certificate for a one-way trip to India for Indian citizens to whom it won't issue a passport.
The OP's mother has at least two options.
(a) Get an Emergency Certificate, return to India, apply for an Indian passport in India and then apply for a CoE-RoA in that new passport, then return to the UK.
(b) Apply for naturalisation as a British citizen, get a British passport and then OCI.
Ultimately it is the choice of the issuing country as to whom it issues its passports and under what conditions. Keep in mind that the passports (and national IDs) are the property of the issuing authority, not the person to whom it is issued.