ViperWiper wrote:I sent an emauil to LSECSU - not expecting a response - but lets see - the email below, if someone wants to use it
Dear Sir/Madam,
I am currently in the UK on Tier1 (General) visa and I need your help with an outstanding issue with HO.
I applied for indefinite leave to remain on 21st Dec 2008 and I have not received any update on the application other than the acknowledgement letter that you sent giving the reference number and the fact that the application fee has been deducted from my credit card. Further, at the time of application the 'waiting times' section on your website indicated that the application will be dealt with in 14 weeks, it has been about 16 weeks since I applied and I have no response.
Further, the metrics that you have on your website on the processing times has not been updated for well over a year now, is it possible to get it updated, to just have some indicator as to till what date (the date of application received) all backlog has been cleared, this will give one a sense of processing timelines.
Based on the timelines that HO had published for processing the application, I had made some travel plans, is there any way that my application can be fast tracked given that I have already waited for 14 weeks and need to travel. I am sure you will be able to appreciate the fact, that it is not possible or practical for me to cancel my application as I am a Tier1 migrant and I can only apply through post and also given the cost involved, it should only be fair that my application is dealt with and my passports returned.
Please let me know who I should contact to:
- Get the most upto date status on my application
- Get my application fast tracked.
Thanks and regards,
I received a reply from HO - but it does not help me much
Dear Customer
Please note that we can accept a complaint on the grounds of delay once an application has passed it's fourteen week target date. However making a complaint on the grounds of delay will not speed up the processing of the application. Please advise if you wish to proceed with a complaint.
Please note that the Customer Service Unit only deal with complaints, we do not deal with urgent treatment requests. You will need to call the Immigration Enquiry Bureau on 0870 606 77 66 to ascertain how to make an urgent treatment request.
thanks
XXXX XXXXX
North East, Yorkshire & the Humber Region
Customer Service Unit
UK BORDER AGENCY
Vulcan Steel (Level 4)
PO Box 3468, Sheffield.
S3 8WA
Fax: 0114 207 2906
CSU Email: neyhcustomers@ukba.gsi.gov.uk