hi jkm,
before you send your naric letter and pay another 315 pounds (god knows who many families could eat with that money in your country for days) is to call and ask to speak with a caseworker MANAGER. explain your situation briefly and ask him about advice on 'what could i do to solve this'. then, listen to what this person suggests. who knows? he/she might come up with a 'new' solution, considering the unexplainable system from those lovely people in the north of england.
to my knowledge, they have all our files on their computers, so it is ONLY a matter of typing in your info and then whoever gets it would have the CW name AND comments, there.
dont give up, we are all on the same boat and we DO deserve answers to ALL our questions, ok?
keep us updated
best
jhonny