My husband was initially turned away from the gerrys office as they had closed for Eid holidays - they asked him if he had received the call and he said no.
He returned after a few when they reopened and they didn't ask whether he got the call, he managed to collect it with sad news
![Sad :-(](./images/smilies/icon_sad.gif)
As long as you say he got the call if they ask they should allow your husband to collect his passport - inshallah.
Batleykhan Ji you hadn't replied to my message, did you check your pm?