Do notice the "Your Comments are Valuable" section at the end. I would suggest for starters....
* the extortionate fees that bear no relation to the cost
* the useless tracker
* the snail-like speed
* the discrimination in decisions; refusing perfectly honest, genuine applications.
* the trauma caused by their lack of service (especially in spouse cases/family cases etc)
However, feel free to complete it however you see fit.
Here is the link: http://www.surveymonkey.com/s.aspx?sm=m ... Fvyw_3d_3d
I have no real conviction that anything will change soon, but it made me feel better
![Very Happy :D](./images/smilies/icon_biggrin.gif)