Did you ask them where one apply for the accellerated procedure for EU family members?
Applying for a visa
If your non-EU family members need an entry visa, they should apply for one in advance from the consulate or embassy of the country they wish to travel to. Their application should be processed quickly and free of charge.
Countries which are members of the passport-free Schengen area should deliver visas within 15 days except in rare and duly justified cases.
And remember:
"Visas issued by a country from the Schengen area are valid for all Schengen countries."
And finally as my link in my previous post says: If you have problems, you can always contact our assistance services (
http://ec.europa.eu/youreurope/citizens ... dex_en.htm)
Good intentions are appreciated but results are what matters..