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If there is proof that it was delivered to home office, they need to track it. Perhaps contact the complaints department. See if royal mail can trace who signed for the letter and what the possibility is of you obtaining a copy of that signature. Send proof along with letter of explanation to the home office complaints section and see what happens. Or, consult with a lawyer.sanfair wrote:I'm a South African citizen, I originally came over to the UK on a working holiday visa but then married a British citizen. I applied for FLR(M) at the beginning of June.
I phoned the Home Office at the beginning of August because I was worried that it was taking so long and was told that they had no record of my application. They then acknowledged telephonically that they had received it when I gave them the Post Office Recorded Delivery number and I was told that they would open an investigation.
I struggled then to even get a letter confirming they were looking into it.
Now I have received a poorly spelled letter saying that they have no record of receiving my package and advising me to resubmit my application. My original application included my passport, my husbands passport, my marriage certificate and the last original divorce certificate from my previous marriage (the first original was lost when I applied for a Certificate of Approval). It's going to take me at least four months to get a new passport and then I have to go through the whole Home Office rigmarole again.
My working holiday visa expired ten days ago. I know that I can continue to work as long as I have a pending application but what is the situation now?
Has anyone got any advice for me?
That is not quite how I would put it, but I would say .....NEVER ever under any circumstances send your passport by post ..... unless you use Special Delivery.Dawie wrote:NEVER ever under any circumstances send your passport by post.
I agree with John on this. My wife has sent her passport in the post a number of times for different visas etc. but she always uses Special Delivery and the passport has always arrived safely.John wrote:That is not quite how I would put it, but I would say .....NEVER ever under any circumstances send your passport by post ..... unless you use Special Delivery.Dawie wrote:NEVER ever under any circumstances send your passport by post.
Items sent through the post by Recorded Delivery are given no special security consideration by the Royal Mail. They merely get a signature when delivering. And compensation for loss by the Royal Mail is limited to 100 x the cost of a 1st class stamp .... therefore £32 at the moment.
Compared to Special Delivery .... treated securely by the Royal Mail .... and in the event of loss by the Royal Mail, compensation is quite sufficient to cover for the financial cost of replacing the lost items such as passports.
It is debatable if my wife's country of origin has a government at the moment! LOL .... given that she comes from Thailand!Does your wife's government take 4 months to replace her passport?
In my case, she's Mauritian and admittedly it probably wouldn't take that long, but it wouldn't be straightforward. In many cases, she has had no choice but to send a passport for certain visas and in other cases i.e. for a Schengen and US Visit visa, they send it back Special Delivery, so you have no choice on retrieval too.Dawie wrote:Does your wife's government take 4 months to replace her passport?
I guess it's a personal choice, but even if there was a 0.0000000001% chance that it could get lost or stolen on special delivery, I wouldn't take it.
Exactly the same happened to me in 1999. They first acknowledged the receipt over the phone three times, then in 4 years time said they had never had that application.sanfair wrote:I'm a South African citizen, I originally came over to the UK on a working holiday visa but then married a British citizen. I applied for FLR(M) at the beginning of June.
I phoned the Home Office at the beginning of August because I was worried that it was taking so long and was told that they had no record of my application. They then acknowledged telephonically that they had received it when I gave them the Post Office Recorded Delivery number and I was told that they would open an investigation.
Tell them expressively clear that they must provide the detailed response to your complaint and accept a copy of your application (have you made a copy?) free of charge + pay all the expenses for obtaining the replacements of your documents.Now I have received a poorly spelled letter saying that they have no record of receiving my package and advising me to resubmit my application.
Don't worry about this. Just keep that letter and follow the complaint procedure.My working holiday visa expired ten days ago. I know that I can continue to work as long as I have a pending application but what is the situation now?
Apologies - I was writing it in a bit of rush.sanfair wrote:Thanks
Excuse the newbie, but what do ICU, RPU and DMC stand fo?